I signed up to super casino 10 days ago. After winning £500 I tried to withdraw this amount. I was told this could take approx a week to go into my bank. A week later I received an email from "the finance" team stating they required three documents before they could process payment. I sent these over immediately. Two days later they email to require further documents and so on. I called support team on several occasions asking to speak to the finance team to be told they don't deal with customers, they will email them to contact me in 24hrs, oh and now suddenly when I call today to chase the email up they don't work on a weekend?! I don't think they know what they are doing, never no supervisors or managers around to speak to when I call and the finance team are non existant? Nearly two weeks on im still providing endless documents and waiting for the email to say I'm verified and for them to process my winnings! Very annoyed - good games on site but no good when you can't withdraw! Will not recommend as terrible customer service team and finance department are useless.