Complaint #633 Planet 7 Casino

My payment was approved 3 months ago but still not processed

By Tammy S.

9 years ago

Message on forum

I requested payment on 11/26/2016, documents were sent to them on 4 separate occasions, because they kept telling me they hadn't received them, and payment was approved on 12/08/16, and was told that payment would be processed within 10-20 business days. I have complained many times to online chat, in which they escalated my withdrawal to the processing department on 3 occasions. My emails go unanswered, and live chat just gives me the run-around. Please see copy of emails that were sent to me back when I first requested payment for proof that my payment was approved and documents were received. My payment has never been processed and received. Thank you

Planet 7 Support
To
Tammy < surname removed >
12/08/16 at 10:41 AM

Hi Tammy,
Login: tammysundber
Congratulations, you're a winner!

You will be happy to know that your recent withdrawal request for $1,347.00 has been approved.

You can expect your payment to be made within the next 10 to 20 business days, assuming you have sent all the documentation required to process your withdrawal.

In some cases this process could take longer, and in such cases your patience is appreciated. Should you wish to follow up, please allow at least 20 business days before contacting our staff.

REQUIRED DOCUMENTS:

- Your current exact physical address
- Copy of Government issued ID or Driver's License
- Account information pertaining to your chosen withdrawal method
- If you deposited with a credit card, Credit Card Agreement Form signed by you

Please scan and send these required documents to [email protected] or fax them to 1-866-369-0548.

If you have already sent in the documentation, it is not necessary to do so again. You can expect your payment to be sent to you shortly.

If you have questions about your documents or need more information about the withdrawal process, please Contact Us.

To
Tammy < surname removed >
12/04/16 at 1:35 AM
Dear Tammy,

Thank your for sending your docs in. I have forwarded them to our Documents Department.

Happy Holidays! :)

Best Regards
Mario Lopez
Planet 7 Casino Management

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1347

Discussion

AskGamblers

• Support Team

9 years ago

Dear @TazSun,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

Planet 7 Casino

• Representative

9 years ago

Hi Tammy--

Just to let you know, most casinos (not just ours) issue payments using Canadian banks. This is simply due to the difficulties of processing for U.S. players and there's not much anyone can do about this.

If you use a bank such as BofA, Citi or Chase, you should have no problems depositing a Canadian-issued check. Regardless, depending upon the status of your account (i.e., history of your account, average monthly balance, etc.) you will encounter some sort of hold time. This can be anywhere from 24 hours to a few weeks. This is strictly up to your banking institution and we have absolutely no control over this.

I hope this helps.

Tawni

TazSun

• United States • 1 reviews

9 years ago

I already said I received the payment in my last post. I'm just waiting now to make sure the payment is good, thank you.

AskGamblers

• Support Team

9 years ago

Dear @TazSun,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

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Resolved

$3,600

Planet 7 took 5K winnings

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Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

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I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100