Silver Oak Casino - Payment denied after a misleading information been given

Rpcarman United States
posted on July 11, 2015.

my wife has an acct at silver oak and she sent an email to them asking if I could also create an acct and they said yes I was lucky enough to win and now they are denying my payouts stating that her email wAS A general question, and I do not qualify for bonus codes that silver oak offered me. I have close to 5 grand owed to me, and they wont pay me, the manager I spoke to was named mike, my wife hAS an email from silver oak support reference #ltk12166016327136x stating even if you have an acct your husband can have one as well, stating I cant use a welcome bonus, and I never used a welcome bonus code, the only ones I used were ones on my start up page. it states I can use a free bonus code if offered. mike says he just wants to refund the money I deposited, which is unacceptable, I won fair and square playing by silver oaks rules. I will not roll over and die on this one, mike told me I am a very good player and therefore I am not getting paid. so that tells me that if you are a loser they want you to play, if you are a disciplined player then your money isn't welcome. says a lot about their ethics

. -----Original Message-----
From: April Porter
To: Ross Porter
Sent: Sat, Jul 11, 2015 6:18 pm
Subject: Fwd: When you were offline (via LivePerson) (Reference #: LTK12166016327136X)

Sent from my iPhone

Begin forwarded message:
From: "Silver Oak Support" < [email protected]>
Date: June 16, 2015 at 3:08:54 PM EDT
To: bngiovi < [email protected]>
Subject: RE: When you were offline (via LivePerson) (Reference #: LTK12166016327136X)
Dear April,

Thank you for contacting Silver Oak Support. We consider you a valued customer and it is a pleasure to assist you.
Even if you have an account your husband can have one as well, the only thing is that because we only allow one welcome bonus per household, he can't get one if you already did, but he can certainly start with a deposit and then be able to use a free bonus code as well as you.
We are committed to offering our valued customers the best possible experience. Please feel free to contact our customer support team via chat for further assistance, we are available 24/7. Thank you for playing with us. We appreciate your business.

Silver Oak Casino
US/CA Toll Free: 888-402-2063­lve­roa­kca­sin­

========== Original Message ==========

From: bngiovi <>
Subject: When you were offline (via LivePerson)

i have an acct at silver oak and my husband would like to know if he also can create an acct here as well ty
this is the emails between my wife and silver oak, it never states I cant use bonus codes offered on my startup page.
my acct is jarrettford and hers is bngiovi

posted on July 16, 2015.

Hi Rpcarman,

Just wanted to let you know that your case is being reviewed by upper Management and I will keep you informed.

All the best,


Rpcarman United States
posted on July 18, 2015.

I have been contacted by upper management, I provided all proofs stating an approval from grace to open an account and use coupon codes, the lady named ally stated she will review my documents and get back with me. she stated it will be a few weeks before she gets back with me. once she gets back to me I will update here.

posted on July 22, 2015.

Hi Rpcarman,

Just checking in to let you know that I will be monitoring this situation on our end.

Please let me know if you require any further assistance.

All the best,


Rpcarman United States
posted on July 24, 2015.

ally from upper management sent an email stating she is still doing her investigation, a note to tawni, this site makes me post updates or they close the claim, so I will continue to update until I get results from the management.

Rpcarman United States
posted on July 25, 2015.

I am happy to say, that silver oak is honoring mt cashouts, thank you ally from silver oak for doing the right thing.

posted on July 25, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.