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Royal Panda Casino - Payment delayed for 23 days now

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount ₹ 65949
Posted on May 11, 2018

i played at royal panda for almost 2 months now and applied for a widrawal on april 18th for 65949 rupees and my widrawal was approved on april 19th and was told by live chat it would reach me in 1 to 5 business days ... the money was not there in my account so contacted them again and was told since its international bank transfer it would take up to 10 days to get to my account .. after 10 days it still wasnt in my account .. contacted them again and said because of public holidays in your country the payment might be delayed so wait for one more week .. again it didnt get to my account and then they say wait for 1 to 3 business days and we will try to solve it ... and today after three days i get a mail saying wait again for 1 to 3 days .... i joined royal panda because they have soo many live dealer games and there ratings were really good too but now ive been waiting 23 days and still havent got my money in my account ... i usually dont post complaints ever but royal panda keeps procrastinating with the issue and all i would want to know is when im getting my money ... please help me figure out whats going on since i am new to online gambling and dont know how to go about this problem

Posted on May 14, 2018

Dear HISHAM,

We’ve contacted our financial department regarding your withdrawals. We’ve been notified that the following withdrawals were processed to your bank account:

- INR 65,949.00- processed on the 10th April
- INR 65,949.00- processed on the 20th April
- INR 26,099.00- processed on the 11th May

We’d like to confirm that your first INR 65,949.00 was reversed and funds were credited to your Royal Panda on the 18th April 2018 at 5 PM CET as invalid Swift code was filled in. It seems that you provided us with your IFSC code instead of Swift. Your second INR 65,949.00 withdrawal was reversed due to the bank’s internal policy on the 11 May at 3:04 PM CET and your funds were added back to your Royal Panda account accordingly. Your withdrawal of INR 26,099.00 was processed to your bank account on the 11th May.

We hope that you’ll find this information helpful. We recommend you to contact your bank in order to receive further explanation. We apologize for any inconvenience caused

Kind regards,

Royal Panda

Posted on May 14, 2018

yes and today even the 26099 is back into my gambling account at royal panda ... looks like you people just dont want to give the widrawals out and keep putting it back in the account so we can play with all that money and loose it at your site

Posted on May 18, 2018

Dear Hisham,

We’re saddened to hear that your third withdrawal has been reversed. We’ve checked it with our financial department and been notified that your withdrawal was again reversed due to the bank’s internal policy. In this case, we advise you to contact your bank to get an explanation regarding this transaction. We’d also like to recommend you withdraw to your e-wallet (Skrill or Neteller) in the future.

We hope that you will find this information helpful. We apologize for any inconvenience caused.

Kind regards,
Royal Panda

AskGamblers
Posted on May 21, 2018

Dear @hisham,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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