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Raging Bull Casino - Payment delayed and no contact at all

Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 1900
Switches1 United States Message
Posted on March 1, 2017

I requested a withdrawal for $1,900 on the 22nd.of February and before that (The 19th & 20th) I submitted all documentation asked for by the sites instructions. I have had no contact with information on my payout or the receiving of my documentation after numerous failed attempts via email, live chat, and phone calls that were never answered.

I can not even get an actual person to speak with me. That is absurd!

I'm not just some guy that found them, hit a bonus, and tried to cash out at raging bull. I have made many deposits and spent a lot of money with them. I'm not the type of person to be rush people at all. However I do expect people I do business with to treat me with respect that I show them.
I submitted all documentation (numerous times) that they stated I needed to provide on the site for pay out..
I would never normally start getting restless & upset after a few days, but I've never cashed out before at Raging Bull. It is quite serious & scary when you are getting completely ignored by a company you in good faith have to count on..

I'm not asking them to jump through hoops to get my pay out done quickly. All I asked is that they let me know the status on everything & be there to update me if I have any questions. Yet they have not even picked up the phone or returned an email.

I just called their customer service # (800)930-0726 once more before submitting this & as usual I got a message that said "the person you are trying to reach at this extension is unavailable please leave a message or call back later."

This has become a much bigger deal than just a simple delay.of payment. I feel like if they were in such turmoil at their office that answering a phone & handling payments is to much. Then why are they still accepting deposits?

Switches1 United States Message
Posted on March 1, 2017

Thank you AskGamblers for trying to help me here.

So here is what I've heard since I opened the complaint. I finally got a customer service representative on the phone twice this week. I talked to a CSR named either "Rouse" or "Bruce" on the 26th. (He had a thick accent so I couldn't get his name real well) I explained to him all of the above and he asked me to hold and said he would talk with someone in the Banking dept that i told him id sent my documentation to. He had them check my email and said yes they told him that had received my documentation and that I should get an e-mail from the banking dept. Shortly. He assumed within the next 12 to 24 hrs.
Well I never got anything so I called them this morning to check the status and I actually got another person to answer the phone. This time a customer service representative Antonio answered. I told him what Bruce told me so he checked the status. He said it had not been updated yet and that I should just keep checking my email and call back Friday if I had not received anything.

Anyway besides finally getting a response and verbal verification my documentation was at least in their email. The situation has not changed.

I hope Raging Bull will respond.

Posted on March 4, 2017

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Switches1 United States Message
Posted on March 4, 2017

Thanl you Askgamblers. Im still getting very little to no response. Only interaction I get is live chat and they never have any information. I wonder how many people actually work there...

Switches1 United States Message
Posted on March 6, 2017

Contacted chat support and asked to please be given a number to contact a manager or a person in the banking department. They said unfortunately they only contact via e-mail. Well.... No they do not respond via email. And any site that can't get you in touch with a person in the department you require assistance needs to understand how bad that looks to their customers and future customers.

Switches1 United States Message
Posted on March 7, 2017

Tried to contact 3 times today and once again no response. I emailed them again last Thursday but no response. I've tried a couple other times since the last update also.

Today when I went to the mobile site I noticed what seems to me as a new 1800 #. I am not sure but I can't imagine I've seen it and not tried to call it before today. But it says that is a # for the deposit center. We'll I called it today in hopes of at least speaking with an actual person. I was shocked that even "the deposit center" does not answer.

I still have hopes that we may can work this out but I must admit my faith is narrowing.


Switches1 United States Message
Posted on March 8, 2017

Today I got an email saying that they had received and approved all my documents. They said they had "noted my account"?? What does this mean. Why doesn't it say "and we've sent the money to your account as you asked over 2 weeks ago."

This is absolutely insulting trying to deal with these guys.

Well as you can see by my screen cap attached nothing has been updated or "noted" in my payout request.

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