Payment delayed and no contact at all
I requested a withdrawal for $1,900 on the 22nd.of February and before that (The 19th & 20th) I submitted all documentation asked for by the sites instructions. I have had no contact with information on my payout or the receiving of my documentation after numerous failed attempts via email, live chat, and phone calls that were never answered.
I can not even get an actual person to speak with me. That is absurd!
I'm not just some guy that found them, hit a bonus, and tried to cash out at raging bull. I have made many deposits and spent a lot of money with them. I'm not the type of person to be rush people at all. However I do expect people I do business with to treat me with respect that I show them.
I submitted all documentation (numerous times) that they stated I needed to provide on the site for pay out..
I would never normally start getting restless & upset after a few days, but I've never cashed out before at Raging Bull. It is quite serious & scary when you are getting completely ignored by a company you in good faith have to count on..
I'm not asking them to jump through hoops to get my pay out done quickly. All I asked is that they let me know the status on everything & be there to update me if I have any questions. Yet they have not even picked up the phone or returned an email.
I just called their customer service # (800)930-0726 once more before submitting this & as usual I got a message that said "the person you are trying to reach at this extension is unavailable please leave a message or call back later."
This has become a much bigger deal than just a simple delay.of payment. I feel like if they were in such turmoil at their office that answering a phone & handling payments is to much. Then why are they still accepting deposits?
I can not even get an actual person to speak with me. That is absurd!
I'm not just some guy that found them, hit a bonus, and tried to cash out at raging bull. I have made many deposits and spent a lot of money with them. I'm not the type of person to be rush people at all. However I do expect people I do business with to treat me with respect that I show them.
I submitted all documentation (numerous times) that they stated I needed to provide on the site for pay out..
I would never normally start getting restless & upset after a few days, but I've never cashed out before at Raging Bull. It is quite serious & scary when you are getting completely ignored by a company you in good faith have to count on..
I'm not asking them to jump through hoops to get my pay out done quickly. All I asked is that they let me know the status on everything & be there to update me if I have any questions. Yet they have not even picked up the phone or returned an email.
I just called their customer service # (800)930-0726 once more before submitting this & as usual I got a message that said "the person you are trying to reach at this extension is unavailable please leave a message or call back later."
This has become a much bigger deal than just a simple delay.of payment. I feel like if they were in such turmoil at their office that answering a phone & handling payments is to much. Then why are they still accepting deposits?
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.