Complaint #72 Raging Bull Casino

Payment delayed and no contact at all

By Richard B.

9 years ago

Message on forum

I requested a withdrawal for $1,900 on the 22nd.of February and before that (The 19th & 20th) I submitted all documentation asked for by the sites instructions. I have had no contact with information on my payout or the receiving of my documentation after numerous failed attempts via email, live chat, and phone calls that were never answered.

I can not even get an actual person to speak with me. That is absurd!

I'm not just some guy that found them, hit a bonus, and tried to cash out at raging bull. I have made many deposits and spent a lot of money with them. I'm not the type of person to be rush people at all. However I do expect people I do business with to treat me with respect that I show them.
I submitted all documentation (numerous times) that they stated I needed to provide on the site for pay out..
I would never normally start getting restless & upset after a few days, but I've never cashed out before at Raging Bull. It is quite serious & scary when you are getting completely ignored by a company you in good faith have to count on..

I'm not asking them to jump through hoops to get my pay out done quickly. All I asked is that they let me know the status on everything & be there to update me if I have any questions. Yet they have not even picked up the phone or returned an email.

I just called their customer service # (800)930-0726 once more before submitting this & as usual I got a message that said "the person you are trying to reach at this extension is unavailable please leave a message or call back later."

This has become a much bigger deal than just a simple delay.of payment. I feel like if they were in such turmoil at their office that answering a phone & handling payments is to much. Then why are they still accepting deposits?

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $1900

Discussion

Switches1

• United States • 2 reviews

9 years ago

Today I got an email saying that they had received and approved all my documents. They said they had "noted my account"?? What does this mean. Why doesn't it say "and we've sent the money to your account as you asked over 2 weeks ago."

This is absolutely insulting trying to deal with these guys.

Well as you can see by my screen cap attached nothing has been updated or "noted" in my payout request.

Switches1

• United States • 2 reviews

9 years ago

Tried to contact 3 times today and once again no response. I emailed them again last Thursday but no response. I've tried a couple other times since the last update also.

Today when I went to the mobile site I noticed what seems to me as a new 1800 #. I am not sure but I can't imagine I've seen it and not tried to call it before today. But it says that is a # for the deposit center. We'll I called it today in hopes of at least speaking with an actual person. I was shocked that even "the deposit center" does not answer.

I still have hopes that we may can work this out but I must admit my faith is narrowing.

-Richard

Switches1

• United States • 2 reviews

9 years ago

Contacted chat support and asked to please be given a number to contact a manager or a person in the banking department. They said unfortunately they only contact via e-mail. Well.... No they do not respond via email. And any site that can't get you in touch with a person in the department you require assistance needs to understand how bad that looks to their customers and future customers.

Switches1

• United States • 2 reviews

9 years ago

Thanl you Askgamblers. Im still getting very little to no response. Only interaction I get is live chat and they never have any information. I wonder how many people actually work there...

Raging Bull Casino Complaint Stats

Resolved 589 / 640

Avg. Amount $2,566

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

49h left

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

Resolved

$586

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'