Atlantis Gold Casino - Payment approved but not paid

JRSchee United States
posted on February 5, 2015.

My payment was approved 13 days ago now but can not find out anything about it now. I ask on chat am told to e-mail accounts but get no answer from them. I have sent 7 e-mails and have not received an answer to any of them. They answered up to the point of saying I was approved and payment would be sent but after that no more answers.

posted on February 9, 2015.

Dear @JRSchee,
Any update considering your complaint? Thank you.

JRSchee United States
posted on February 10, 2015.

Still have gotten no reply.

posted on May 29, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

posted on June 1, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.

posted on June 4, 2015.

Based on evidence that we received from casino management, we can confirm that player was fully paid. We consider this complaint resolved and officially closed.