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Atlantis Gold Casino - Payment approved but not paid

RESOLVED
Complaint Info
Disputed casino Atlantis Gold Casino
Reason Delayed payment
Amount $ 750
JRSchee United States Message
Posted on June 4, 2015

My payment was approved 13 days ago now but can not find out anything about it now. I ask on chat am told to e-mail accounts but get no answer from them. I have sent 7 e-mails and have not received an answer to any of them. They answered up to the point of saying I was approved and payment would be sent but after that no more answers.

AskGamblers
Posted on February 9, 2015

Dear @JRSchee,
Any update considering your complaint? Thank you.

JRSchee United States Message
Posted on February 10, 2015

Still have gotten no reply.

AskGamblers
Posted on May 29, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
Posted on June 1, 2015

@JRSchee,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
Posted on June 4, 2015

Based on evidence that we received from casino management, we can confirm that player was fully paid. We consider this complaint resolved and officially closed.

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