This is a complicated issue. It's directed to Atlantis Gold, sister casino of Monarch's online casino which is closed. In August 2015 I made a deposit, met the playthrough, winning approx. $1990. A week later Monarch's Casino was gone and directed me to Atlantis Gold. Countless emails, calls I was told they had no information and they are having technical problems. Finally I contacted Gambling City with a complaint.who's site helps people with gambling issues. THEY WERE INFORMED ON DEC. 2ND MY FUNDS WOULD BE EXECUTED. DIDN'T HAPPEN.I've been communicating with a Vip manager from Atlantis Gold who told me I should have my funds by Dec. 18th. Didn't happen. I send an email everyday to him and now I get it's delayed, maybe next week. Doesn't happen. This is going around in circles. I've been waiting since August, entirely too long.
Please help along with the efforts of Gambling City maybe I'll recieve my money.
Complaint Info

Dear @fb_1498909798,
Any update regarding your complaint? Thank you.
Atlantis Gold Casino Complaints
- 30 of 39 resolved
- 2 days avg response
- 4 weeks avg complaint life
- 1,502 USD avg amount
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Unresolved
Atlantis Gold Casino - Non payment of withdrawals
$1,800
Unresolved
Atlantis Gold Casino - Non payment of withdrawals
i withdrew 800.00 and 1,000.00 in february 2016. never got paid by casino. after many, many emails which were mostly ignored, they have now locked me ...
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Resolved
Atlantis Gold Casino - Still no payment 10 weeks after completing verification
$400
Resolved
Atlantis Gold Casino - Still no payment 10 weeks after completing verification
I won $400 in late December 2015 and successfully completed the verification process on about Jan. 11 2016 (after waiting several days for them to ...
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Unresolved
Atlantis Gold Casino - Non-payment, unauthorized transactions with my credit card
$850
Unresolved
Atlantis Gold Casino - Non-payment, unauthorized transactions with my credit card
Hello. Thank you for hearing my complaint. During latter October, early November, 2015, I decided, for convenience, to play a few dollars of online ...
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Unresolved
Atlantis Gold Casino - So many payment based questions, no answers yet
€784
Unresolved
Atlantis Gold Casino - So many payment based questions, no answers yet
I requested a withdrawal of € 784. On November 11, 2015 at 14:38 Italian time. I sent documents the following days. They have accepted them on 19 ...
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