Complaint #2 Party City Casino

Party City Casino Denied winnings because of fine print

By hartyjp

12 years ago

Message on forum

On November 17,2011 I used a no deposit chip to try out the slots at Party City. I managed to reach the playthrough which was in excess of $2000. I was so grateful for my good fortune because I thought I won $200.

On November 18, 2011 I received another coupon code to play the slots with no deposit required. I was having another streak of great luck and had my account balance in excess of $500 trying to reach the playthrough amount. Unfortunately I got the nagging feeling that winning the money was too good to be true. I decided to live chat with a customer service agent who informed me that because I was playing another no deposit chip my $200 was void. They stated I had two accounts with them which I was not aware of. I have visited other online casinos and always use the same user name plus or minus a number 1 after it. Apparently that makes all the difference in the world. I fail to see how I can register the exact same name and contact information including phone number, address, birthday, etc....and a number 1 after my username voided my winnings and was seen as a completely separate account. There must be two of me that have the exact same name and contact information I guess. Oh btw my balance of over $500 on Nov. 18 was null and void as well. How convenient for them.

I will never ever waste my time on this casino again. So for all of you who about piss your pants thinking you've won money at Party City...just sit back or should I say bend over because you won't see a dime of it! I'll opt to go in person to the casino if I feel like gambling. They don'[t greet you at the door and ask you to read the fine print on rules and regulations first. At least at the casino if good fortune smiles upon you....you can grab a beer, celebrate with your friends and actually walk out the door with the money you've won. Thanks for enlightening me Party City.

Disputed Casino Party City Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

14 years ago

Since player admitted using two accounts, which is strongly forbidden in this particular and many other casinos, we will consider this complaint as resolved.

hartyjp

14 years ago

As I stated earlier, much easier to go to the casino in person. Gaming is supposed to be a fun experience. Again if I win at the casino I can take my winnings and walk out the door instead of having to read a volume of fine print before I play. Thanks but no thanks. You absolutely got me on your rules, I agree, however I would think it would be easier and more profitable for your casino to try to make your customers happy. A good experience gambling at Party City means a return customer for your casino which I will not be.

Party City Casino

• Representative

14 years ago

Dear Player:

Yes, Casino udenderstands you might not have cashed-out on second free chip; but rules are clear and they don't require a second cash-out to be requested in order to void the previous winnings; instead rules clearly state that Combination of promotions is strictly prohibited. If this should occur at any time, the player's winnings will be declared void. Players may not redeem additional coupons in the event that they have a balance or pending cash-out unless otherwise approved by Casino management. http://www.partycitycasino.com/rules.php

Please remember that whenever you open a casino account it is highly recomended to read and understand the rules first; they are avaialble at Casino's website for all players to read them at anytime; not a fine print as you mentioned before.

Kind Regards

Nicole

hartyjp

14 years ago

Yes, I did redeem the second coupon, and I did have over $500 in winnings when I stopped playing to live chat with customer service on this issue. I NEVER tryed to cash out on the second coupon. I still feel that because I did reach the playthrough amount that I should receive the $200 dollars. I never attempted to cash out on the second coupon. It was an honest mistake by a new player, and I did stop playing after live chatting with customer service. There was never any attempt on my part to be dishonest. I did enjoy playing at your casino but would be very afraid to put money into my account for fear of never getting paid any winnings. Your casino should deny any second attempts at redeeming coupons that way the player is protected from losing his/her winnings, which is exactly what happened to me. Do you think for a minute that I would have intentionally screwed myself out of $200?

Party City Casino Complaint Stats

Resolved 12 / 15

Avg. Amount $444

Avg. Complaint Duration 29 days

Avg. Response Time 3 days

Party City Casino Complaints

See all complaints for this casino

Withdrawal Problems After Withdrawal Approval

Withdrawal for 1200.00 approved on March 16th 2015. It has been the required 10 days and when I call I am told the person is out to lunch, etc. 03/16/2015 01:48 PM DF-CourierChk Withdrawal Approved! -$1,200.00 - copied and pasted from my account page at Party City.

Resolved

$1,200

Payout Request Denied

We're sorry, but your NETeller payout request of 64 USD for Account ID ******** has been declined.

Payout Comments: Withdrawal Denied. Country not allowed cashing out from no deposit bonuses.

says uk players welcome or is that just if we are giving you money?

Unresolved

Withdrawal delay

Hi,
I have been playing with party city casino for years.On December 8th,2013 I won the jackpot.They owe me 5000.00 dollars since this date.Documents were good..Not sure what you can do to help but I would appreciate any help please.
Thank you,
Jennica

Unresolved

Scammed me!

I deposited 49.00. I won 170 dollars after the bonus was deducted, and patiently waiting for my withdrawl...i deposited two other times by faith small amounts but real cash deposits. I get this cocky guy on the toll free hotline named Douglas stating that my deposit was declined for 49...and that my winnings were void, so ok I have over a thousand dollars in my account i know its not an error on my end. Imagine that, the two other small cash deposits i made were successful, but I didnt win anything...SHOCKING. So i get on the line to Rob and he tells me oh we always tell our players that they need to make sure their banks will allow international deposits to go through which I am a frequent player and that is not an issue with Chase bank anyhow. Make a long scam short, I won, and PARTY CITY was paid and apparently from what i am now reading PARTY CITY is good at scamming. I have never been scammed by any other casino before and have been playing for years. Rest assured if they did not have an approval to begin with i would have never been given funds to play. I say Goodbye to them in Jesus name, and they have cheated for the last time.

Resolved

$170

Withdrawal issue

I withdrew $1450 on 9/22/13. 30 days later and dozens of live chats I was told to resubmit my documents even though I am a 10+year customer. I send them and it was approved again and it was reapproved 11/8. It's now Dec 1, 70+ days since my withdrawal and still no payment.

Resolved

$1,450

I'm waiting as long as 2 months

party city did not pay my withdraw 100 $ i reuqested 2 months ago but there is still no money

Unresolved

Withdrawal

I recently played party city casino because they gave me a no deposit bonus. The rules were 30x play through, and you could cash out 100.00 max afterwards.

i met all the requirements, made a cashout on 16/08/2013 in the morning. They wanted documents which i sent them immediately. A Popup appeared in the lobby where was said:" Documents complete, thank you"

First they said it takes 7 days, then they said 10 days, now its 11 days and still nothing happened. Its still on "Requested". They dont inform the players, they are doing nothing.

I said live support that i will complain, they said, they dont care. Very unfriendly people.

I read all the complaints about this casino. I think they are doing this on purpose

Resolved

$100

Is stalling

I played at party city on a free chip that was given to me after I had made a deposit and lost. I was given a $100 chip and I went above the required play through and had $1300 dollars on my balance and was told that the maximum I could withdrawal was $100. I had asked if they could just put the $100 in my account with no restrictions and I was told no they had to send it to me. I requested the $100 on August 1st and it is still listed as requested. I have asked 3 different times what going on with it and they told me I needed to wait 10 to 14 days. It is now August 20th and still no change the last response I received from them with the live chat was I will report this to my manager to investigate. I must assume the manager works in the payout department.

Resolved

$100

Withdrawal Delayed

Hi,

One of my withdrawal is pending more than 10 business days and i have two withdrawal , i am one of the regular player in this casino group, coolcat, place of chances,slot of vegas ,etc .. They have give some preference for the loyal players .. delaying it more than 10 busines day is not at all acceptable, i am very humble and i was wait till the SLA of 10 business day and once it crossed that only i am making it as complaint .. this will allow the player to switch to other casino groups..

Resolved

$2,500

Withdrawal Delay

Hi,
I Requested withdrawal in the month of december and it was sent to the payment processing on jan8th and its more than 2 weeks i didnt get the my check .. if i ask for the update they give the standard response.. I have played several online casino and i never had this bad experience for withdrawal...

Resolved