Complaint #10 Parasino Casino

Parasino Casino blocked the account after my balance passed 1 MILLION EURO!

By lovepain

12 years ago

My account is blocked after my balance reached and passed 1 MILLION EURO. The casino is using a rigged software and rigged equipment to cheat on the player. The software is very much rigged so far they have stolen 35000 from me and very precious 5 months time and playthrough . Now my balance reached and passed 1 MILLION EURO and they blocked the account. This is a very bad business and gaming practice if you block or close a player account one sidedly per international gaming law you need to payback the deposits to the player. Now I am telling all the players in PARASINO these guys are not trustable they do not pay and they steal money using rigged software and equipment.

Disputed Casino Parasino Casino

Reason Account closure

Discussion

Inactive user

12 years ago

It has been 10 days and they did not open the account and /or returned the deposits. This casino is not even responding to any live chat. They do not have any other contact method. The Curacoa license provider have also responded twice but not responded within the last 2 days. I am broke with a 30000 TL being stolen by this casino and such casinos like this must be closed . I am surprised to see that they seem they do not care about any regulator or law enforcement. But someone such as you players needs to give them a fist by not depositing to this live scam casino. The casino is providing so called live games by xpro live gaming, evolution gaming, netent gaming . These providers present in illegal countries which is out jurisdiction. They have very high tech equipment to manipulate the outcome of the games. Please note that the max bets with very high percentage favours the casino each time and my playthrough on this casino with a lot of hours of gameplay shows exactly what the percentages are and casino won the lottery each time of gameplay.

To Parasino , I will only close the issue with you if you only pay the 30000 TL . I am willing to take it further to any platform . If you were a really honest casino and if you are really a honest business company you would have already refunded my money. Since you have not done this , you deserve to be blacklisted anywhere.

Inactive user

12 years ago

This Parasino Casino is the worst ever just saying and telling lies ot the askgamblers.com to close this still very open issue. The Curocoa gaming commission is investigating the casino and they are not also fully supplying all the necessary documentation. The parasino is illegally conducting this business and still holding my deposits of around 30000 TL in deposits. The casino one sidedly blocked the account and stopped responding any live chat or whatsoever. The casino do not give contact information on their website and do not have any real contacts and do not have any person to talk to . They are there to steal money from players and never return the withdrawals. What they say on their website is a bunch of lies and nothing more than that. Do not make deposits on this casino . The live chat people are also conducting and illegally operating and accepting players from forbidden countries.

Parasino Casino

• Representative

12 years ago

Please close this thread as we explained already the issue with this customer.

Inactive user

12 years ago

I do not see any names and surnames and business address not any cotact information.

Whatever you have written do exactly fits the parasino casino. You are cheating in your live and software games and this is the biggest issue that you need to focus. So far you are the one that have stolen money from me by tricking me with illegally manipulated software and illegally manipulated equipment in your casino. It is me whose 30000 TL stolen and not being paid back. My bank account transactions shows each deposit and if you do not pay in full all the deposits legal action will be taken against you. I am sure I am not the only one that is being cheated here in this casino. Now I repeat my claim again you blocked the account and you need to return my money . You claim about fradu action on the account but what I only see is just transfering money from one account to the other , your software and website is allowing it and I am sure it was a trick done by your casino to allow you block my account per your not legal terms and conditions which does not comply with BETTER BUSINESS BUREAU internet trading and business laws. I will not stop but to further post the findings and all information to relevant law enforcement worldwide and to worldwide media to let players now that you are one of the biggest scam casinos in the world.

Parasino Casino Complaint Stats

Resolved 4 / 16

Avg. Amount $1,611

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

Parasino Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Parasino Casino Complaints

See all complaints for this casino

Rejecting withdrawal without saying why

Hello Dear Sirs I want to make complaint for https://www.parasino18.com I have account on https://www.parasino18.com, name is Max111. Account is fully verified. Email is < email removed >. I booked withdraws several times, but it was rolleded back: http://prntscr.com/k55geu Also they dont answer on my requests: https://prnt.sc/k55duu http://prntscr.com/kfeae2 They simpy closed all my request without answer. Now from 01.08.2018 i cant event nter in my account: http://prntscr.com/kfeay3 Also i cant reset password: http://prntscr.com/kfebeu Please help me, my balance is 270 USD. If you need any other information please inform me. Thank you

Unresolved

$270

After a week still no documents verification and no payout

Last weekend I won EUR 100 at Parasino.com and made a withdraw. I noticed that I had not sent them my documents to verify my account so I did. It's been almost a week and nothing has been done, withdraw is still pending. Why is this so slow? I get NO response on their live chat which I entered several times. Every time after waiting (in vain) for six minutes I get an email option. Used that one time, no response. When will I receive my money Parasino? You are operating very customer unfriendly.

Unresolved

€100

Not allowing to set gambling limit on account

The following from Parasino casino FAQ: "Is there a way for me to set daily, weekly and monthly deposit limits? You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at anytime in the same section." What is says when trying to set limit on my account: "You have not activated gambling limit. Please contact online support to assist activation." What happens when you try to contact live person; "Please come back in 30 minutes, we will have people who can do that for you then." Can't you just tell them to allow me to set limit on my account? "I can leave them a note" What happens when you try to contact live person regarding this issue for the next 3days: Total silence, can't reach anyone via live chat nor email. Also the note the live person promised to leave must have got lost since I'm still unable to set limit. This is clearly a scam. I have 400 euros on my balance atm and starting to think that I will never see that money. This can't be right, Why is this casino not blacklisted already? There are several similar reviews and complains on this same page. No