Paradise 8 Casino - Fail of feedback from delay of €100 payment - Complaint Unsolved

Drejunior

I have won €100 at this casino I pushed withdraw and they said I had to do a €25 deposit and preferably through bitcoin wallet, so I did. After that I had to validate my documents proving it’s me so I did and they did approve my request to withdraw and Approve my verification also.

So I ask them when my withdrawal will be executed, they said between 1 and 8 business days so I waited and I ask them on the 8th day when my funds will be withdrawn. They answered me the management will contact me now 2 days later I still haven’t heared from them, anytime I ask something through mail or chatbox I don’t get a response. If anyone can help please review my case I have all the documents of proof.

AskGamblers

Dear Paradise 8 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Drejunior

It is so that they contacted me that the payment is on it’s way and I’m pleased to hear that! My apologies to the readers and paradise8, next time please notify when a delayed payment will occur. If the payment is final i shall update this post, stay tuned.

AskGamblers

Dear @Drejunior,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Drejunior

The withdrawal is still pending wich isn’t what they said in the email I received.

AskGamblers

Dear Paradise 8 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.