What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Paradise 8 Casino - Chat not respond, need info about payment

UNRESOLVED
Complaint Info
Disputed casino Paradise 8 Casino
Reason Delayed payment
Amount € 50.16
Posted on December 3, 2018

Paradise8 casino chat not respond I m meet wagering requirements waiting from 30 hours they not respond I m new user and get 88 welcome bonus from ask gambler I m meet waggerring requirement 70x I have all screenshot they don't answer me in chat after 24 hours they tell me via mail sorry for inconvenient we are miss you what is this I m try 20 times hours to contact they don't answer also I m sending mail to support of paradise8

But no answer help me please to keep winning

My username is nimeshparmar

AskGamblers
Posted on December 3, 2018

Dear @Nimeshparmar1,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on December 3, 2018

They mail me now after 2 days and tell me one business day for mail and chat that's ok but answer in chat always offline there also they tell me make 25 euro deposit to keep your winning total bonus amount of my account is 719 euro right now casino say only 50.16 euro max you can withdraw that's ok but 25 euro deposit is too big and casino just mentioned in term and condition deposit required before withdrawal but how many not mentioned by casino now what I do

Posted on December 6, 2018

They send me mail for documents I m sending my all documents I have pan card income tax ID and bank statement after they tell me hold picture with your I'd which send by you I m holding my I'd and send nest day they tell me send your bank statement with I'd I do that also then he replied your documents received we will give updates 1-3 business day and also they tell me your documents send to relevant department but I m send his all mail id account support legal all I think they not good for play again they tell me deposit 25 euro if you need to withdraw I m deposit 25 euro to that casino from 4 days still pending verification and withdrawal plz help me ask gambler
Thanks regards

Posted on December 6, 2018

Also not replay chat today whole day

AskGamblers
Posted on December 12, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy