Complaint #6 Paradise 8 Casino

Chat not respond, need info about payment

By Nimeshparmar1

7 years ago

Paradise8 casino chat not respond I m meet wagering requirements waiting from 30 hours they not respond I m new user and get 88 welcome bonus from ask gambler I m meet waggerring requirement 70x I have all screenshot they don't answer me in chat after 24 hours they tell me via mail sorry for inconvenient we are miss you what is this I m try 20 times hours to contact they don't answer also I m sending mail to support of paradise8

But no answer help me please to keep winning

My username is nimeshparmar

Disputed Casino Paradise 8 Casino

Reason Delayed payment

Amount €50.16

Discussion

AskGamblers

• Support Team

7 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Nimeshparmar1

7 years ago

Also not replay chat today whole day

Nimeshparmar1

7 years ago

They send me mail for documents I m sending my all documents I have pan card income tax ID and bank statement after they tell me hold picture with your I'd which send by you I m holding my I'd and send nest day they tell me send your bank statement with I'd I do that also then he replied your documents received we will give updates 1-3 business day and also they tell me your documents send to relevant department but I m send his all mail id account support legal all I think they not good for play again they tell me deposit 25 euro if you need to withdraw I m deposit 25 euro to that casino from 4 days still pending verification and withdrawal plz help me ask gambler
Thanks regards

Nimeshparmar1

7 years ago

They mail me now after 2 days and tell me one business day for mail and chat that's ok but answer in chat always offline there also they tell me make 25 euro deposit to keep your winning total bonus amount of my account is 719 euro right now casino say only 50.16 euro max you can withdraw that's ok but 25 euro deposit is too big and casino just mentioned in term and condition deposit required before withdrawal but how many not mentioned by casino now what I do

Paradise 8 Casino Complaint Stats

Resolved 2 / 8

Avg. Amount $303

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Paradise 8 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Paradise 8 Casino Complaints

See all complaints for this casino

Pure lies about withdrawal

It's been over 7 days since I've been waiting for my withdrawal, and it's 65, not a big deal

When I first asked how long the withdrawals take, they said through crypto, 0- 6 hours. I waited for 4 days, nothing.

Then I sent every document they asked to get verified, got verified, and now they are saying I need to wait for 12 more days because they dont have instant crypto withdrawals. Pure lies.

Here is proof of what they said and proof that I'm verified.

Now I need to wait 12 more days for 65 euros, plus the 7 days I waited for nothing, equal 19 days for 65 euros.

It is absurd. It's obvious they dont wanna send me my money.

Please, help me get my money.

Unresolved

€65

I never received my payment

Well I have had several issues starting from November 22, 2025. After submitting my withdrawal request and my verification documents and verification payment I still have not received my withdrawals. Their website states it can take up to 12 days and it has already been over a month. After reaching out to support multiple times over the last month I was finally told my withdrawal request was processed. I never received my payment and my first withdrawal request is no longer visible on the site. When bringing this u to support something happened and now I can no longer even log in and the support window does not work anymore.

Unresolved

Wrong bonus

Before I signed up Paradise 8 Casino there was an offer for a 75 spin bonus for signing up and when I signed up it only gave me a 50 spin bonus so I left the casino to go to my email to make sure that's what it was which was the 75 spins for signing up I went to log back in and it said that my signing password and or username was incorrect which I know it was not so I took a temporary password and answered that and it went through so I went to leave again just to screenshot it of what it said to give it to live chat and it said the same thing about incorrect password and or username so I went and used the second temporary password that they sent me and it didn't work so I contacted live chat and I spoke to Adriana and she resolved my password and user's name situation but whenever I mentioned this 75 spins and only got 50 she said I can't do nothing about that sorry and then left the chat and I told her that trust these key on these sites and so far I'm not giving any Trust on this site so far and I said that I was going to leave this review and go to my original site and nothing was said she just left it at that and I don't think that was very good on the site's part and or her part.

Unresolved

Delayed Payment

Submitted documents for verification on 10/11/24. First I was told in chat support they were approved on 10/12/24. Then I was told in chat support they were approved 10/13/24. Once again I was told in chat support at a later date they were approved on 10/14/24. Everything is verified. They have 12 business days to execute withdraw. I have been in touch with support multiple times. I received an email address for management. No one has replied or tried to get in touch. Support will not transfer me to anyone who can help.

Unresolved

$150

Fail of feedback from delay of €100 payment

I have won €100 at this casino I pushed withdraw and they said I had to do a €25 deposit and preferably through bitcoin wallet, so I did. After that I had to validate my documents proving it’s me so I did and they did approve my request to withdraw and Approve my verification also.

So I ask them when my withdrawal will be executed, they said between 1 and 8 business days so I waited and I ask them on the 8th day when my funds will be withdrawn. They answered me the management will contact me now 2 days later I still haven’t heared from them, anytime I ask something through mail or chatbox I don’t get a response. If anyone can help please review my case I have all the documents of proof.

Unresolved

€100

Being ignored by casino after winnings

I have $1,537 tied up in Paradise 8. Only $500 can be withdrawn at a time and one possible payout per month is not going to cut it. My documents were verified a while ago and I was told when I put in the first request that I would receive it within 1-7 days. That was on June 5th 2021. What's really troubling me is the fact that now, if I pull up the live chat support I am completely ignored! I have even been "hung up on" twice after I requested payout update. I have written support and provided them screenshots even, and yesterday I wrote management and heard nothing back yet. I keep getting the same robot answer in the few times anyone has answered which has only been 1-2 times. I would like to go ahead and resolve this before it goes into months later and they void my winnings due to time lapse.

Resolved

$1,537

Keeps delaying payment of $500

I requested a btc withdrawal of $500 on may 19th, submitted all documents even though they wait until the 5th business day to request documents but I still went on and provided all docs and info. It has now been over 7 business days and I still have yet to be paid.

Paradise 8’s support is constantly unavailable or when they do decide to respond they take 30mins+ to do so and then not even answer any questions. In one of the screen shots you can see me asking a simple question about when the security team will be in and Agent Ryan avoids to answer this and then seems to get agitated and disconnects?

All I want is my money. I've made one withdrawal from paradise 8 in the past and never had a experience like this.

Resolved

$500