Being ignored by casino after winnings
I have $1,537 tied up in Paradise 8. Only $500 can be withdrawn at a time and one possible payout per month is not going to cut it. My documents were verified a while ago and I was told when I put in the first request that I would receive it within 1-7 days. That was on June 5th 2021. What's really troubling me is the fact that now, if I pull up the live chat support I am completely ignored! I have even been "hung up on" twice after I requested payout update. I have written support and provided them screenshots even, and yesterday I wrote management and heard nothing back yet. I keep getting the same robot answer in the few times anyone has answered which has only been 1-2 times. I would like to go ahead and resolve this before it goes into months later and they void my winnings due to time lapse.
Paradise 8 Casino Complaint Stats
Resolved
2 / 8
Avg. Amount
$303
Avg. Complaint Duration
6 days
Avg. Response Time
2 days
Paradise 8 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 2 out of 7 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.