As a representative of Pandabet, I write in response to the above complaint. It is stated in the Pandabet Terms & Conditions that only one bonus is claimable per household and per IP address. Please see below for the relevant excerpts:
1.4 […] New registrations or active accounts over time who approach Pandabet over a similar IP address as other (Different) existing Pandabet accounts will be closed and any remaining balance suspended. Also these accounts are not eligible for any bonus. Multiple accounts signing up/in with Pandabet while using the same IP address can under no conditions or circumstances be reinstated.
3.1 Unless otherwise indicated in the promotion communication, participation in each promotion is open to players from any of Pandabet™ platforms but is limited to one per person, family, household, address or organisation to whom we send the promotion communication.
The customer’s account was closed for the following reasons:
On 25.11.2013, a customer registered and requested to claim the Pandabet €7.00 No Deposit Bonus over the Live-Chat. The customer provided photographic ID as a form of verifying their account and they were awarded the bonus to their account. No winnings were accumulated by the customer from this bonus.
The following day, there was a separate request over the Live-Chat for the €7.00 No Deposit Bonus from a customer with a different name and address. Again, the customer provided photographic ID and the bonus was awarded. Our systems then detected that both accounts were registered and accessed through the same IP address. Upon comparison of the correspondence from both players, there was strong evidence to suggest that the player was in fact the same person. The accounts were both closed as a breach of the aforementioned Terms & Conditions and the customer was advised of the reason. The customer then proceeded with a torrent of abusive, foul and threatening language over the Live-Chat and email.