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Funds Confiscated + account locked


Hi there,

I have signed up with PandaBet.net for the first time and I took the 7 free bonus. I played it through and I managed to be able to cash out 50 euro. They told me that I couldn't cash out because they had to send me the letter to my home address and to contact them on Monday which I did. They told me that my account was suspended and the funds confiscated (I have 548 Euro but only 50 cashable which was fair enough from the free bonus). I have asked them why and they told me that my IP matched to another ones.. In their TC's there's is/was nothing mention about the IP whatsoever.. Can you please help me out.. I really want to know why they didn't pay me and I thing they are a very rogue casino and unfortunately they're and Microgaming casino.

Please help me out to take my money ! I also agreed to deposit and start to play with them but they confiscated the win and closed my account

Thank you and best regards

Disputed Casino PandaBet.net

Discussion

User name

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of PandaBet.net where it is clearly displayed that player had opened more than one account. The player registered at least two accounts and claimed the no deposit bonus from the same IP. Player by these actions violated casino term #1.4

1.4 All new Pandabet™ customers are eligible for both the Casino and Sportsbook bonuses. New customers do not include re-registrations. Frequent bonus offers can be claimed per individual account. New registrations or active accounts over time who approach Pandabet over a similar IP address as other (Different) existing Pandabet accounts will be closed and any remaining balance suspended. Also these accounts are not eligible for any bonus. Multiple accounts signing up/in with Pandabet while using the same IP address can under no conditions or circumstances be reinstated.

AskGamblers Complaints Team would like to use this occasion and inform the player that PandaBet.net General Bonus Terms and Conditions could be found h­ere­ and as per our own investigation, we may confirm that they have not been updated recently.

Unfortunately, in addition to the above we have to mention that the player has used appalling language against the casino representatives and we obliged to remind that this is against our own terms for submitting a complaint at AskGamblers. The same foul language and insults have been used by the player in his communication with the casino support agents in multiple occasions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name loyalty-level-2

As a proof that there are no terms and conditions about the 7 free bonus I have sent to ASKGAMBLERS the link to the bonus and a screen shot where it can be seen that there are no terms and conditions!

Regards

User name loyalty-level-2

Hi,

I've just got this email from PandaBet Casino (norep­ly@­pan­dab­et.net) :

Change password for access to pandabet.

Click on the link in this mail and follow the instructions to set your new password

https:­//t­cp.p­an­dab­et.n­et­/ac­cou­nt/­cha­nge­pas­swo­rd/­utw­dal­iqr­gmj­dgi­ahl­wjg­idu­itu­joz­hte­sbx­lez­nzl­on2­280­uft­bjk­xcc­sbt­cqe­f?s­kin­=1&merchantName=pandabet

If the link does not work, go to the url below and paste the code at the bottom of this mail into the input field

https:­//t­cp.p­an­dab­et.n­et­/ac­cou­nt/­cha­nge­pas­swo­rd?­ski­n=1­&merchantName=pandabet

utwdal­iqr­gmj­dgi­ahl­wjg­idu­itu­joz­hte­sbx­lez­nzl­on2­280­uft­bjk­xcc­sbtcqef

Is perhaps someone trying to access my account? The links doesn't work

User name loyalty-level-2

I forgot to mention that a company that wants to make a good publicity to itself doesn't act like this! If you were really a GOOD company you should have blocked my account immediately and you shouldn't have let me to get the bonus! That;s for sure! A good company would have done that! Why did you closed the account only after you seen that I wanted to make a cash out? WHy didn't you close the account immediately after registration if I was using and IP address that matches to another? Why did you wait to request a cashout? Why did I could play with you? Why you don't pay me ?

Please provide clear answers and stop quoting and interpreting things!

PandaBet.net Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 4 days
Avg. Response Time 23 hours