I have had no option but seek an alternative intermediary as Supercasino have been holding my funds in excess of 6,000gbp for the last 8 months.
I won the money and after a while my account was temporarily blocked I was told and then subsequently closed indefinitely...I asked as to why and I was told I was sent a deposit confirmation letter in the post and I did not receive this so they closed the account...no email no phone call from supercasino to say they attempted to send this.
I have since spoke to a manager called Karina Hadland who advised the account will be opened once in receipt of the deposit form which was received and sent back to to them and was told it was received...this was several months ago...in addition I have been asked to send in ID against my face for which I sent in and again was approved, all of this was approved several months ago and since then I have called the company to speak with the manager around 4 times a week only to be told she is busy or not at her desk, this young lady appears to be very elusive and am now getting the impression she does not want to speak with me.
Can somebody please contact them as my phone is on and working fine and I have had no call in months from them as I was promised EVERY time I call them that I WILL BE CALLED BACK.
PLEASE HELP ME.