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Omni Slots Casino - Closed account and confiscated winnings without any reason

RESOLVED

Complaint Info

Disputed casino

Omni Slots Casino

Amount

€ 1989

Posted on December 6, 2017

I won 1989 euro at Omnislots casino several days ago. They asked for the documents ( including selfie ) and that was provided to them promptly. After several days of silence I tried to login to my Omni slots account and it turned out to be closed. Upon contacting live support I was told that the casino management has decided to close my account. No reason for those actions was given. Please, help me.

Posted on December 9, 2017

Hi Lividu97,

I received your complaint and will speak with the management to investigate your case. Will contact you by email once I have an answer for you.

Best regards,

Christa
Casino Manager
Omni Slots

Posted on December 12, 2017

I am waiting for casino to contact me.

Posted on December 15, 2017

Hi Lividu97,

We sent you an email yesterday with the solution to the problem. Did you receive it?

Best regards,

Christa
Casino Manager
Omni Slots

Posted on December 15, 2017

Yes, I have received your email offering to pay me by wire transfer. Also, today Igot 500 euro payment to my Skrill account from you casino. Thank you. Could you, please, proceed with the rest of the payment to Skrill? Since that is much more better option for me at the moment.

Regards

Posted on December 15, 2017

Hi,

Can you please reply to that email with your request so they can process the payment via Skrill.

Thanks in advance

Christa

Posted on December 18, 2017

I did as you advised. Still no reply from your casino. Regards.

Posted on December 19, 2017

Hi,

Can you please contact our helpdesk for your payment instead of this site. They can help you immediately.

Christa
Casino Manager

Posted on December 19, 2017

I did contact your casino at verifi­cat­ion­s@o­mni­slo­ts.com. They did not reply for 3-4 days already.

Posted on December 20, 2017

Hi,

Payment can only take place via Wire Transfer so can you please send your bank details so we can arrange the payment.

Christa
Casino Manager

Posted on December 23, 2017

The casino still insists on paying me by wire transfer although I have used Neteller to deposit there.