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Not Paid by Casino770


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By Hugh
12 years ago
Message on forum

Email corespondance please read from below up as can be seen they just dont want to pay for one reason or another it doesnt state anywhere on the site before depositing this is their payment method

Thanks for looking into this for me

Dear Hugh, In reply to your message, we thank you for the information you haveprovided us with so far, and we inform you that our payment agent cannotfurther process your well-deserved winnings without the copy of your bankstatement. Moreover, we assure you that your recent transactions have nothing to dowith your withdrawal request and we, thus, confirm that it is notnecesaary for them to appear on your bank statement. Please kindly note that our electronic payment agent requires an officialdocument from your bank, or a bank statement, on which we can see thebelow listed bank account information: Account owner:Bank Account Number:Bank code:Bank Name:Bank Address:Bank City:Bank ZIP Code:Bank Country:IBAN (Routing Number):BIC (Swift Code):Bank Account Currency: We remind you that this official document is necessary for an officialtransaction, like your withdrawal. Our agent processes such transactions by following standard proceduresthat aim at securing your online transactions. Hoping you will find this information useful, we look forward to your reply.We are always at your service, Best regards, Stephen Customer Service Casino770 E-mail: financ­ial­@ca­sin­o77­0.c­o.u­kHo­tline: 02 07 19 35 596(From abroad: +44 20.71.93.55.96)Fax number: 20 74 19 57 11(from abroad: +44/(0­)20.74.19.57.11­)ht­tp:­//w­ww.c­as­ino­770.co.uk It's always a pleasure to play!

On Thu, June 16, 2011 12:22, Hugh Armstrong wrote: I have already given you a lot of personal information such as 1.Full Name2.Full Address3.Credit card photos of front and back4.Bank details including sort code and account numbers5.Telehone numbers6.ID Card I have never used your organization before for all I know you could begathering this infromation for fraud reasons A print out of my bank statement will not give the required informationand if I was to send it I would also delete all recent transactions asthey are none of your concern therefore I dont see the point in forwardingthis information as it is usless and would be a blank peice of paper withthe bank nmae on it I have contacted my bank and they have assured me that if your paymentagency use the details I have given them then it is impossible for thispayment to go into the wrong account Therefore please contact this payment officer and ask for the money to beforward to my account or please provide details of your bank andaccountant so my bank can run a full check against fraud and contact himdirectly Kind RegardsHugh Armstrong

> Date: Thu, 16 Jun 2011 12:08:56 +0200> Subject: RE: Your withdrawal request> From: financ­ial­@ca­sin­o77­0.c­o.u­k> To: hughar­mst­ron­g@l­ive.co.uk­>>> Dear Hugh,>>> Thank you for contacting us.>>> We would like to draw your attention upon the fact that our payment agent> is in charge of the transactions made on our site and he decides the> payment method by means of which a withdrawal request is processed.>> Therefore, we inform you that in case you deposit using a Visa credit> card, your withdrawal may be processed either by credit card or by bank> transfer.>> Moreover, in case of withdrawal requests processed via wire transfer, our> payment agent requires a copy of your bank statement, in order to ensure> the transfer of your winnings into the corresponding bank account.>> We wish to also inform you that it is the policy of our payment agent to> require copies and the purpose is that of ensuring the security of your> on-line transa­cti­ons.>> And last but not least, we assure you that for any question or concern> that you may have, we will gladly assist you.>> Best regards,>>> Stephen>>> Customer Service Casino­770­>>> E-mail: financ­ial­@ca­sin­o77­0.c­o.u­k> Hotline: 02 07 19 35 596> (From abroad: +44 20.71.93.55.96)> Fax number: 20 74 19 57 11> (from abroad: +44/(0­)20.74.19.57.11­)> http:/­/ww­w.c­asi­no7­70.c­o.u­k>­>> It's always a pleasure to play!>>>

On Thu, June 16, 2011 11:36, Hugh Armstrong wrote:­>>>> Can you 100% garuntee that if I deposit money into my account using my> visa debit/credit card that I will be able to withdraw moneys that are in> my account back to that visa debit/credit card without the information> requested below or is the information below being requested in order that> you can delay or not make payments>> Please also provide me with a contact name and number for complains as> this is being dealt with very poorly and please ensure they understand> English>>> Mr Hugh Armstr­ong­>>>> Date: Thu, 16 Jun 2011 11:17:22 +0200>> Subject: RE: Your withdrawal request>> From: financ­ial­@ca­sin­o77­0.c­o.u­k>> To: hughar­mst­ron­g@l­ive.co.uk­>>>­>>>­>> Dear Hugh,>­>>>­>>>> Thank you for your messag­e!>­>>>­>>>> In reply, please be informed that our payment agent will start>> processing your winnings, the moment you provide us with a bank>> statement or with a print screen of your bank accoun­t.>­>>> Should you wish to provide us with a screenshot which includes your>> banking details, please make sure that it includes the following>> inform­ati­on:­>>>­>>>­>> - your first and last name>> - your IBAN and BIC/SWIFt code>> - your bank account curren­cy>­>>>­>>>> The sooner we receive this information, the faster our payment agent>> will start processing your winnin­gs.>­>>> Please note that you can only be refunded on your Visa credit card if>> you make an additional deposit on our site with that card.>­>>> We are always at your servic­e,>­>>>­>>>> Best regard­s,>­>>>­>>>> Vanya>­>>>­>>>> Customer Service Casino­770­>>>­>>>­>> E-mail: financ­ial­@ca­sin­o77­0.c­o.u­k>> Hotline: 02 07 19 35 596>> (From abroad: +44 20.71.9­3.5­5.9­6)­>> Fax number: 20 74 19 57 11>> (from abroad: +44/(0­)20.74.19.57.11­)>> http:/­/ww­w.c­asi­no7­70.c­o.u­k>­>>>­>>>> It's always a pleasure to play!>­>>>­>>>>

On Thu, June 16, 2011 10:59, Hugh Armstrong wrote:­>>>­>>>­>> Dear Kayla>­>>>­>>>> I dont have a bank statement as I only bank online, and do not have an>> internation bank number­>>>> It seems to be very diffucult to withdraw money form you site which to>> be truthful is very off putting as I do sport beeting for £1000 at a>> time>>>> Would it be possible to reister my visa debit card on the site without>> depositing £30 so I can withdraw the money using this method as>> appartently on Mastercards required bank transfare (there should be a>> statement waring customers of this before they deposit) altern­ati­vel­y>> can you post me a cheque instea­d>>­>> I look forward to your reply and having this matter sorted before I>> place or use you site for future bets>>>> Kind Regards>> Hugh Armsto­rng­>>>­>>>­>>>­>>>

Date: Thu, 16 Jun 2011 09:51:43 +0300>> To: Hughar­mst­ron­g@l­ive.co.uk­>> From: financ­ial­@ca­sin­o77­0.c­o.u­k>> Subject: Your withdrawal reques­t>>­>>>­>>>­>> Dear Hugh12345 ,>>­>>>­>>>­>>>> Thank you for choosing Casino­770­!>>­>>>­>>>­>>>> We inform you that your £ 155 withdrawal request will be processed via>> wire transf­er.>­>>­>>>­>> In order to complete the transfer, our payment agent requires that you>> send us a copy of your bank statement. Please note that the copy of your>> bank statement must contain the Swift code.>­>>>­>>>> You may send us this copy by fax at (+44) 207 419 5711 or by e-mail as>> file-attachment, indicating your e-mail address or userna­me.>­>>­>>>­>> We would like to thank you again for the confidence you have shown us>> by choosing Casino­770.>>­>>>­>>> Best regard­s,>­>>>­>>>­>>>­>> Kayla>­>>>­>>>­>>>­>> Customer Servic­e>>­>>>­>>> 770 Group>­>>>­>>>­>>>­>> Click here to contact us>­>>>­>>>­>>>­>>>­>>

Disputed Casino NetBet Casino

Discussion

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Due to innactivity of complaint submitter, this complaint will be considered as resolved.


Feel free to contact AskGamblers Support if you want to reopen this case.

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Dear Hugh,

By means of this message we wish to inform you that your withdrawal request will be processed tomorrow and you will, thus, receive your winnings within the time limit stated on our site.

Moreover, given the fact that the deposit you have previously registered on your player account was made via MasterCard, our payment agent could not have known your bank coordinates, which are, however, necessary for transactions via wire transfer. Thus, a copy of your bank statement could provide our payment agent with the required data.

In addition to this, we wish to remind you that this document will not be required for further wire transfer withdarwals, unless you change your bank.

In the end, we wish to remind you that our Customer Support can be contacted via e-mail or telephone, and all our contact details can be found on our website. Given this situation, we are in no way obliged to answer to our customers on various forums, as all their personal details are confidential.

Nevertheless, this was an exception to the regular procedure and we kindly invite you to contact us directly at "info@­cas­ino­770.co.uk" with any question or concern that you may have.

Best regards,

Customer Service Casino770 

NetBet Casino Complaint Stats

Resolved 188 / 199
Avg. Amount $2,894
Avg. Complaint Duration 55 days
Avg. Response Time 2 days

NetBet Casino Complaints

See all complaints for this casino
Refuse to pay 1441 eur

Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already. 

After that, I sent my driver's license, bill, and card photo, and all these documents were approved (you can find confirmation in the chat history attached). After all, my account was temporarily blocked for gambling addiction and "relaying on funds" or "financial unstability". As proof of financial stability, I sent my card statement showing the balance, but the account still does not reopen. 

So in total, my account is temporarily blocked with my initial deposit and winnings. Netbet has two options to send me funds via card or Skrill. 

I humbly ask you to assist in this matter, because netbet doesn't do anything.

In attachments, I provide 2 chat history, as well a letter from 3th May regarding my Skrill e-wallet, withdrawal, and deposit confirmation in Finnish language (sorry for that but I am from Finland).

Status rejected Rejected
€1,441
Account with a balance of 30k dollars closed for 30 days
First I want to apologize if in my writing I do not use the correct terms, my language is Spanish and I rely on a translator

Hello Askgamblers team, I request your help to intervene with the casino https: //casino.netbet.com.mx/

I have completed all the verification processes including the call for the interview by phone, however my account remains closed in which I have approximately 30k dollars

[08-SEP-21] *

On Wednesday, September 8, I registered at the casino
https://casino.netbet.com.mx/
*(ATTACHED IMAGE NUMBER 1)*

I sent my documents to verify the account after having registered, I sent my INE (official identification in my country), photograph on both sides in high quality, proof of address and a couple of captures within the My bank app where you can see the card With which I usually deposit (it is a digital card) and an account statement of the same card, immediately afterwards I went to the cashier area and made a first deposit for the amount of $ 17,824.00MXN approximately $ 870 USD, * (ATTACHED IMAGE NUMBER 2) * I had the misfortune to lose so I made a second deposit this time in the amount of $ 20,000.00MXN approximately $ 978 USD * (ATTACHED IMAGE NUMBER 3) *

After the second deposit I went back to the document loading area and this time I sent screenshots of the charges made on the site.
* (ATTACHED IMAGE NUMBER 4) *

After a good winning streak accumulates a total of $ 700,000.00MXN approximately $ 34,000.00 DOLLARS

I went to the cashier area to request the withdrawal of the funds and the requests were registered correctly
* (ATTACHED IMAGE NUMBER 5, 6, 7) *

* [09-SEP-21] *

The next day when trying to log in to check the status of the requested withdrawals, access was denied, which allowed me to see only the following message: This account has been banned from our website. * (ATTACHED IMAGE NUMBER 8) *

I received an email requesting the documentation for the verification of my account, since I had already uploaded everything required through the documents area.
* (ATTACHED IMAGE NUMBER 9) *

however, I responded to the email by sending everything a second time
* (ATTACHED IMAGE NUMBER 10) *

* [10-SEP-21] *

They requested the documentation for the third time, my official identification had not been accepted because my date of birth does not appear, which is not true, since that information does come in it without taking into account that it is the only official document that is used in my country for banking procedures and other processes that require identity validation. Additionally, they requested a form with additional data that had to be filled out by me.
* (ATTACHED IMAGE NUMBER 11) *

I proceed to send the form and a second identification on this occasion my driver's license

* [11-SEP-21] *
I receive another email requesting a statement from the bank of my choice for the receipt of funds
I immediately send it
* (ATTACHED IMAGE NUMBER 12) *

* [12-SEP-21] * - * [03-OCT-21] *

During this period of time there was an exchange of emails because they gave me an estimated response date and when I arrived I wrote to them requesting information from my process and they postponed the resolution date

* [04-OCT-21] *

I received an email requesting a selfie along with my ID and my phone number for a verification call
* (ATTACHED IMAGE NUMBER 13) *

After sending the required information, I was informed that I was waiting for the call

* [07-OCT-21] *
Report not having received the call and the response was as follows: this is because the telephone verification sector has a technical problem in its tools that makes it impossible to call it at this time.
* (ATTACHED IMAGE NUMBER 14) *

* [08-OCT-21] *
I finally got the verification call and everything was answered correctly

* [09-OCT-21] *
30 days have passed since I opened my account and tried to make a withdrawal
After completing all the verification steps including the phone call, I am not allowed to enter my account or be able to access the 30k dollars that I have in it

Thanks for reading I wish you an excellent weekend
Status solved Resolved
$32,707