You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Planet 7 Casino - Payment delayed for over a month

UNRESOLVED
Lucylu United States
posted on July 27, 2016.

My $2,500 withdraw was approved on 6/16/16. First I was told that a paper check was the only option...then I was actually happy to be notified that my money would be wired instead. My VIP host informed me that I would have my funds in two weeks. He told me that on 6/21. Since then, and despite depositing over $1,000 since then, I was told via email that my acct is no longer hosted by the VIP dept. I can only talk to customer service now, and they have zero information on withdraws. I'm beyond frustrated.

posted on July 31, 2016.

Hi Lucylu--

I'm very sorry you've experienced delays with this--I certainly understand your frustration. Now that I'm involved, I believe we'll have things sorted out for you, quickly.

As it's the weekend, I'm home and I do not have access to your account until I go into the office, Monday. As soon as I get in, I'll check the status on your withdrawal and do whatever necessary to move things along. I'll be sure to post an update here so you're kept up-to-date.

All the best,

Tawni

Lucylu United States
posted on July 31, 2016.

Thank you for the reply Tawni. I look fwd to hearing from you on Monday. Thanks again...