Planet 7 Casino - Not getting paid

Mark Frasher Afghanistan
posted on November 21, 2016.

Been waiting for a payout of 700 for about 6 weeks. Took them 2 just to approve. Been 4 weeks and they say it is in "processing". Once "processing" is concluded it will get mailed. I've called in several times and each time I get a different response on why I haven't been paid. Terrible that they do this. They will make money regardless of whether they pay winners fast or not. So why be dbags about it?

posted on November 26, 2016.

Dear @mfrasher75,

Please let us know if there's some update on your issue.

posted on November 30, 2016.

Hi mfrasher--

I'm so very sorry for my slow response.

I've reviewed your account and from the notes I can see that we've simply been waiting to receive your documents and confirmation of preferred method of withdrawal. I also see that one of our Escalation Manager's (Elena) has attempted to reach you both by email and by phone.

If you can please check your email and respond to Elena, we can move your payment along quickly.

All the best,


posted on December 3, 2016.

Dear @mfrasher75,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

posted on December 7, 2016.

Hi AskGamblers--

Just to update you, as of now, we've yet to receive a reply from mfrasher. We've sent another email off to him today, in the hopes of resolving this issue.