Ag Awards

Grand Parker Casino - Not paying!

Complaint Info
Disputed casino Grand Parker Casino
Reason Delayed payment
Posted on October 10, 2014

i register in this casino with sing up bonus after the wagering they said i need to make deposit to be able to collect my winings so i did "it takes only 5 min." they asked documentation so i send them all and they aproved the doc. but when i make windrow Approval of the withdrawal requests are handled within 5 – 10 business days of receiving the request.. that`s ok but,after 3 weeks they send me a email with this contence:We would like to inform you that your withdrawal request was not approved at this time.

Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days.

As a reputable and legally operated casino, it is vitally important for us to implement security measures, and GrandParker Casino regards your security, privacy and satisfaction as our top priority.

Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. this continues ower two months i send ower 10 emails with question from what they are protecting me colecting my money but newer got the answer

Posted on September 25, 2014

Please provide us with your username so that we could check the issue.
Thank you and best regards,
Grand Parker Casino

Posted on September 29, 2014

Hello zlatkocia,
Please check your inbox, we sent you an e-mail with possible solutions of this issue.
We’re waiting for your reply.
Thank you and best regards,
Grand Parker Casino

Posted on October 2, 2014

Still waiting...Nothing there so far from Grand Parker Casino into my inbox.

Posted on October 2, 2014

Hello again, zlatkocia.
Please note: the e-mail was sent to your account (the one you used to create an account with us). We’ve just resent this e-mail once more.
Please check your spam folder, it might be there.
In case you still do not receive an e-mail from us – feel free to provide us with alternative inbox to send it to.
Thank you and best regards,
Grand Parker Casino

Posted on October 6, 2014

Dear @zlatkocia,
Any update?

Posted on October 6, 2014

Dear zlatkocia,
We still didn’t receive any reply to the e-mail we sent you. Please confirm you received it.
In case you didn’t – you’re welcome to provide us with alternative inbox.
In case there’s none – we can post the content of the e-mail on forum, if you wish.
Best regards,
Grand Parker Casino

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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