Not accepted my document without any reasons

Hello I registered on ClubGold casino and made 2 deposits on the website. The first deposit I played and lost. The second deposit I played and ended up with a balance of 2000.1 in my balance. I uploaded my documents in order to make my withdrawal. Since then I have tried to log into my account but I am unable to log in. I tried emailing them to ask them what the issue was and they have not responded to me at all. Is there any way you can reach out to the casino and have them unblock my account for me to withdraw my funds and get paid please? Thank you

Hello, Please, help me. I got a bonus no deposit. Bonus requirements are fulfilled. I asked for the withdrawal. But it refused. I did not get it. Why? 2016/02/24 12:06 €28.00 WITHDRAWAL DENIED The chat is not responding. I did not receive this email. Thank you.

Hi Askgamblers, to summery of my brief complaint is Club gold casino did not send my my winning 100 gbp since last 2 weeks where they only refunded my deposit 10 gbp. They said I am not allowed to play there because my place is restricted! But I had read terms and conditions carefully where I am 100% eligible to play there. I used a ndb bonus which maximum allowed winning 80 gbp after 60X rollover requirements. I done rollover requirements and went live chat how can I withdraw. Then they asked my ID and atleast one deposit before make withdraw. I had uploaded my ID which was well verified on casino database by next day (Screenshot evidences attached). Then I had deposited 10 gbp min and continued playing and stopped at 100 gbp and then I made a withdraw request. 2/3 days after making withdraw requested I see not processed my withdrawal so I went to live chat and found they don't have intentions to pay my fair winning. They said I have to deposit again from my credit card if I want my winning to get. Another day the other guy told me my ID card is not valid and requested a International ID. I do not have passport and never travel abroad where I could own a Int driver's license. So,I told them I have only my national ID card which is valid.They cut off chat and next day I found my account had been locked without notify me but I am well verified by them so many times they informed me. Now I want my winning 90 gbp back into my nominated account where they sent my deposit back. Dear askgamblers,please help me about my issue if you can.Thank you.

in 29 november 2015 i registered at club gold casino, with claim free bonus $43, then after several hours i played i met waggered , and the next morning i send my document for account verifications, and the next day the support told that my account was fully verified, as terms for reuested withdraw i must deposit $10, and after deposit i requested withdraw on december 1, 2015, and the support chat told me its need 48 hours my withdarw will process, but till now my withdraw still pending and the one support chat told me at least yesterday my withdraw will processed but look till now still nothing , help me askgamblers please for solve and fix this problems thank you very much, as for submits this complaints here i attached proof evidences of my account at club gold casino.

Hi! So I deposited 10 Ł on 10th of November 2015 with a 50% bonus and afer I made wagering I requested a withdraw of 280Ł. 48 hours later (it was yesterday) I asked about my cashout (as you can see it at attached file) via live chat, and there you can see, that they confused me so much. The agent was talking about change my cashout method, what is impossible because I have Skrill and Neteller e-wallets and a Mastercard. So if they want to pay only to CC I can't afford it because Mastercard doesn't work with cashouts. After that I sent an e-mail what you can see attached as well, and now, 24 hours later still didn't get any answer. Now I'm really worry about my cashout, I had no answer for my three basic questions: - What is their problem with my Skrill account? - Why do they want to use a method, what will not working because of the type of my credit card? - When my cashout request will be processed? Any kind of help is very welcomed, I don't know what to do now. Akos

I won with a no deposit bonus on your link to 60 pounds and 10 made a deposit in order to cash out your winnings. Casino demanded a copy of ID for verification of account, and I sent it to them. After that my account has been successfully verified in their casinos. A few days later I received a payment of 70 pounds. I was delighted and decided to play in their casino, made a deposit back on a total of 70 pounds and won the 400 gbp. It has been 48 hours since the creation of cashing for payment, but nothing happened and I decided to contact support for information on my payment. Then i attached the with their support and was very surprised: Thank you, an operator will be with you shortly... me: Hello, when you complete the process of cashing? You again delay payments. In the modern casino winnings paid to me very quickly. Why do not you render high quality service to their players? Tony: You are now chatting with Tony me: Hi Tony) Tony: There is no delay. me: 48 hours passed? me: yes me: no pay me? me: why? Tony: Your account is under investigation at the moment. Please resend your ID documents again. me: My account has benn successfully verified, and then i received the payment. me: I understand you are now specially tighten my payment? me: Right now, i will create a complaint online affilate askgamblers.com me: I think you just do not want to pay :) Tony: We need copy of your ID Tony: We don't need copy of your passport. me: I have sent you the documents for a long time and the were successfully verified. Tony: We don't have copy of your ID. me: If you do not like my documents, how could i get my payment? I have personally seen that my account has been succesfully verified, ad then received payment. Tony: We still need copy of your ID. Not a passport. me: How do you decide what can claim again after successful verification of documents and receipt of my payment? me: You are the first casino where i see a boorish attitude to tha players Tony: And you are the first person without ID. Tony: If you don't send me copy of your ID i will close the casino account. me: I'm happy right now will create a claim to your casino for the publick to understand this situation. Thank you, an operator will be with you shortly... me: I sent you a passport in perfect quality. Is not is ID? Tony: You are now chatting with Tony me: You personally have confirmed and verified. me: I do not refuse to send each ID. me: I'm just not clear on what basis you request re-verification? Tony: You will have to send your ID. me: None of the casino has no right to demand verification 2 times after successful payment!!! me: Have you any idea what you're saying? I beg you to help me get my money.

Hello. casino every day promises to pay money but promises it seems to me are empty words. Today the support to my surprise said that they supposedly had problems with skrill. And they can only pay next week. How much can I tolerate? I really like their casino and slots very attractive. I really want to be their player in the future, but I scare them for a long time cashing out. Could you help me?

Dear sir : i had sign up with club gold casino with freebonus code CLUB20FREE, after several hours i play i meet waggered, and i contact the support o live chat i thats i must deposit minumum $10, but first i must send document, then i send my ID after checking my account was fully verified, then i must find money abount $10 for deposit , after a month i collected thats money then i deposit $10 , and i requested withdraw than chat the support thats withdraw will be process yesterday and i will received my money...but till now this casino not pay my money, here i send printscreens proof of my account in club gold casino.I hope you solve this case sir.....this money is so important for me, and i want my right it back thank you. The support chat just around and around this case will send to according department...im so hopeless with thats explenations . heres i send my proof with support chat too, tahnk you very much for your attentions sir, i hope this case so urgent and you post this case imediatly, than you

Hello dear askgamblers. I won on your link at club gold casino 60 gbp. Then I sent the documents and they have been successfully verified. Then I made a Deposit 10 and created a demand for payment in the amount of 70 pounds. Passed maximum period of 48 hours cashing. The cashout I created on 31 August. Today is the end of the day 2 September. The support stuff this morning promised all day to pay and nothing happened. That is, their words mean nothing! The casino does not want to pay me the money, and simply delaying the payment of meaningless promises! Please help.

as i dont ave a passport or drivers licence,for reasons i dont want to travel or drive. i sent in a photo copy of my EU international photo age ID. but the casino said that was not enough identification. So would it be possible to use a copy on my most recent Election Poll card, my latest rent bill and my latest council tax bill with my EU Age card to vertitfie my identitey. I am sending a copy of the documents i am wanting to no if i can use. and also a copy of my hand written signature. I ave already filled in the the KYC CLUB GOLD verification form with a copy of my bank card and uploaded it to the site. I do hope you can help. thankyou yours Mrs d l bean