Planet 7 Casino - I am being ignored and not getting my payment

74 hours left for Planet 7 Casino to respond.
dorrethia United States
posted on March 14, 2017.

I won 200.00 , i read the terms associated with the withdrawal policy, it was 10 to 20 days before i would receive a payment. the withdrawal was Jan-23-17. sent them e-mails, i have call nothing and no one has contact is now mar-14-2017 i still have not been contacted . fax every thing i was ask to credit card info,name and address, phone number, utility bill state id

posted on March 18, 2017.

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

posted on March 18, 2017.

Hi Dorrethia--

I'm sorry for the difficulties you've been having with this.

I've reviewed your file and while we have most of your documents, we are still missing your utility bill. I'd like to ask that you please email this directly to our Escalations Manager, Elena, who I've already made aware of this issue. Once Elena receives this, she'll have your payment processed, straight away.

I've sent you a private message with Elena's email address.

I'll monitor your account to ensure all goes smoothly from here.

All the best,


dorrethia United States
posted on March 20, 2017.

I am updating my complaint.
Have talk to a Elena from Planet7, have sent a fax to her of my utility bill 03/20/2017 at 09:49 am waiting far a response from her. Pleas keep my complaint open untill this matter is resolved.

posted on March 24, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 Casino management will soon jump in with an update on this complaint.