Hi...I made a withdrawal at Grand Reef Casino on the 1/9/2016 of $3,900 AUD
There were a few complications and errors on behalf of the casino sending me out the deposit confirmation forms ..so as a result there was a slight delay..however eventually everything was sent off that was required of me in order to have my withdrawal processed and sent to me promptly.
I had been checking on the withdrawal everyday..seeing if there were any changes..anxiously waiting for it to leave pending withdrawal..but no such luck. I was polite and patient with all support staff..as well as the Pitboss Riley.
I received an email this morning stating that $400 has been taken out of the pending withdrawal and sent to me..and the remaining $3,500 was taken out of pending and placed back into my account. I had to place it all back into pending. So this means I will most likely be stuffed around having to wait even longer..and send through all my documents again. Ive just been told I am on a payment plan that was without my knowledge placed onto me...until when? I have made withdrawals similar to this amount before and always been paid in full...I have never been placed on a payment plan.
Throughout the past two weeks I have been stuffed around, lied to, missinformed. I had been wanting to take my 6 year old son away on a suprise holiday for his birthday in a week with these winnings..and now will most likely have to cancel my plans. Its unnaceptable. I have been a loyal member to this casino for years. And I cannot believe this process I am being dragged through ..it is always the same excuse everytime. I would like some answers as to what is happening with my winnings!