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NetBet Casino - Still no payments to my account after two weeks waiting

RESOLVED
fb_1129727450393380 United Kingdom
posted on January 5, 2016.

Payment to my account from netbet to my credit card was declined by the credit card. Netbet asked for another account and photo's of my bank card from and back and bank statement. This was provided. Despite numerous emails no confirmation that the amount of £1608 was credited to my bank account. Ever time I get in touch with them they say someone will be in touch. This has been on going since 23/12/2015. No bonus were used and all terms and conditions adhered too. Can you help?

posted on January 5, 2016.

Hi,

We apologize for any inconvenience.

I can confirm that your withdrawal requests have been approved from our end and your funds should certainly reach your bank account by the end of this week/beginning of next week.

We wish to stress out that the payment has been made in due time by our financial team, however, as you confirmed, it has been refused by your bank.

We processed the payment a second time, however it has been delayed because the documents requested have been validated on the 2nd of January and the banks have been closed till yesterday, the 4th of January.

We wish to thank you for your understanding and state our availability for any other query you might have.

Best regards,

Melanie

AskGamblers
posted on January 9, 2016.

Dear @fb_11­297­274­503­93380,

Did you receive your winnings, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

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