Ag Awards

Euro Play Casino - no payment of winnings

Complaint Info
Disputed casino Euro Play Casino
Reason Delayed payment
Amount £ 300
Posted on July 23, 2014

been waiting for my £300 winnings since 4th april been intouch with online support keep being fobbed off. its getting beyond a joke now. To Me
Apr 4
Dear Victoria,

Thank you for choosing to play at Casino!

We have received your withdrawal request for the total amount of £300.00.

Your transaction request code is: 17531255.

Please be advised that all withdrawal requests are processed four business days after the request date, unless otherwise defined by your VIP level. Your withdrawal request will be displayed in the "Pending Withdrawals" section of the Casino Cashier until the day it is processed.

Please note that while we will attempt to process your withdrawal through the payment method requested, this is not a guarantee. We reserve the right to refund winnings to any payment method you have used to deposit with up to the total amount you deposited, in accordance with international banking regulations.


With any problems or concerns, please do not hesitate to contact the Casino support team:
Online chat support – available from the Casino lobby
Email: suppor­[email protected]­uro­pla­ycl­

Posted on May 8, 2014

Submitter send us necessary information, and we send them to the casino.

Posted on May 9, 2014

paid...please mark this issue resolved..

Posted on May 14, 2014

Dear Victoria.booth.589, did you received your payment? Can we closed this complaint?

Posted on May 15, 2014

yes been sorted cant understand why it comes to this everytime i or anybody else wins anything. great job askgamblers...x

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