Ag Awards

Gorilla Casino - Games hanging on, impossible to play, no support available

Complaint Info
Disputed casino Gorilla Casino
Reason Software glitch
Posted on January 12, 2015

I joined Gorilla casino on 30/12/14. I received the welcome bonus no problem and played. I really liked the games on the site and wanted to deposit ! The games stopped working for me and still wont work. They come up each time with an error message saying long delay on server. I have waited forever on the 'chat' function which is non responsive and have also sent 2 emails which havent been acknowledged or replied to.... WHy would i deposit money into a site which i cannot communicate with?

Posted on January 6, 2015

Hello Bubbles777,

I'm Eric and i'm in charge of Gorillacasino, i will check your account and i will get back to you and solved that issue asap,


Posted on January 7, 2015

Hello Bubbles777, I'm coming back to you about your games issue, with the free bonus that you got to play, you won some money, when you are not able to play, it's mean that you finished the free bonus as simple as it is, then you will be able to make your first deposit and this money that you won will be added to your account on top of your deposit, after if you want to make a cashout you will be able to, let me know if i can help you in anything else, eric.g­aut­hie­[email protected]­ori­lla­par­tne­

King regards,

Posted on January 7, 2015

Thank you for the response. That sorts out the gaming issue, however, why is the site not contactable? I would be nervous of spending my money on a site i cannot get on chat or via email. As you are aware I had to complain on this site to get a reply. Many thanks

Posted on January 7, 2015

Hello Bubbles777 and all the players who will read this post ;)

I'm aware about it and i will tell you why you are waiting a lot on the live chat, we are using a system of email instead of you waiting on live chat list, and about the email i would love to know which email did you sent it too because i checked personnaly the inbox and we did not got anything from your email,

Anyway, i'm here to help you and all the person on the net that needed to, if you need anything you can send me an email and i will make sure you get the best service ;)

Let me know if i can help you in anything else,

King regards,

Posted on January 10, 2015

HI. Thanks for the response. I sent the emails to suppor­[email protected]­ori­lla­cas­ on Dec 30 and Jan 1. Just to clarify - are you saying the bonus money in my account will convert to real money if i make a deposit? Have to say still dont like the fact of no 'chat' on the site.

Posted on January 11, 2015


I will check why we did not got your email, i'm sure it's simple issue that i will fixe fast for you and for all the players because we are getting email at the moment so he does not make sense, anyway about the bonus, when you are finish with the 40 Free bonus, your winning balance convert into real money when you make your first deposit,

About the "chat", what do you prefer, to wait for ever over the chat or having the option to send an email and we get back to you asap, is this case there is a issue somewhere but not for long because i will fixe that, when a player send an email, the support job is to clear the inbox time to time during the day and we clear the inbox at list 10 times a day to give the best service for our players, because to wait over the chat for ever is not what we want,

Now about your situation, you will be able to get a welcome bonus or not as you want, on your first deposit and you will see your winning on the free bonus added to your real balance,

Have a god game ;)

Posted on January 12, 2015

Hi Bubbles, is this issue resolved?

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