10Bet Casino - No bonus received, No email reply

ozhsv Australia
posted on November 12, 2015.

I deposited $20 US using the coupon code 'LETSROCK' which I beleive should have given me a 150% match bonus but I received nothing. Live chat was (and still is) unavailable 24 hours later & I have had no reply to my email sent to support.

ozhsv Australia
posted on November 14, 2015.

My IP is now blocked by this casino..

Getting 'access denied' after lodging this complaint.

posted on November 17, 2015.

Dear ozhsv,

first, please let me apologize for the inconveniences you experienced.

Please note that the reason you have not been credited the bonus automatically upon the deposit is that 1) the minimum deposit amount in order to qualify for this bonus is an equivalent amount to €20 and your deposit was a little below that and 2) you have not entered the bonus code.
However, as a good will gesture we have retroactively credited you the bonus and it is now waiting in your account.

Please note that there is and never was any restrictions whatsoever on your account and it is accessible to you anytime. In fact, I saw in your account that you have logged in only today, so this problem seem to be solved.

If you still have problems logging in, please reset your password or contact our support team who will be happy to assist.

Best regards,

ozhsv Australia
posted on November 17, 2015.

Bonus credited.

posted on November 18, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.