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Silver Oak Casino - Never receved Payouts

RESOLVED
posted on April 30, 2015.

I have two approved wire transfers with Silver Oak casino that have not been received. I have sent three or four emails inquiring about the status with no response at all. Before I am asked. I sent the emails to payout­[email protected]­ilv­ero­akc­asi­no.com, [email protected]­ilv­ero­akc­asi­no.com and accoun­tin­[email protected]­ilv­ero­akc­asi­no.com.

The first wire transfer was approved on 4/8/2015 in the amount of $1,344.
The second was approved on 4/21/2015 in the amount of $853.

I know it will be said that it takes 10-14 business days after approval but I should have received the first wire transfer on 4/28/2015 even under those terms.

posted on May 5, 2015.

Hi blndscn—

I’ve looked into this for you and good news: One check with your combined withdrawals (totaling $2197) was sent off to you, May 1st.

It’s my understanding that one of our Escalations Managers was already in touch with you yesterday, informing you of this.

Should you need anything further, please don’t hesitate to contact me.

All the best,

Tawni

posted on May 5, 2015.

Hello Tawni,

You are correct. I did received two emails from Silver Oak yesterday. The last with a tracking number. The estimated delivery for the package is Thursday 5/07/2015. I will contact you when I have received the package.

Thank you,

Bryan

posted on May 7, 2015.

Hello,

I have received the check.

This complaint is resolved and can be closed.

Thanks