Complaint #171 Silver Oak Casino

Never received Payouts

By blndscn

11 years ago

Message on forum

I have two approved wire transfers with Silver Oak casino that have not been received. I have sent three or four emails inquiring about the status with no response at all. Before I am asked. I sent the emails to payouts@silveroakcasino.com, info@silveroakcasino.com and accounting@silveroakcasino.com.

The first wire transfer was approved on 4/8/2015 in the amount of $1,344.
The second was approved on 4/21/2015 in the amount of $853.

I know it will be said that it takes 10-14 business days after approval but I should have received the first wire transfer on 4/28/2015 even under those terms.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2197

Discussion

blndscn

11 years ago

Hello,

I have received the check.

This complaint is resolved and can be closed.

Thanks

blndscn

11 years ago

Hello Tawni,

You are correct. I did received two emails from Silver Oak yesterday. The last with a tracking number. The estimated delivery for the package is Thursday 5/07/2015. I will contact you when I have received the package.

Thank you,

Bryan

Silver Oak Casino

• Representative

11 years ago

Hi blndscn—

I’ve looked into this for you and good news: One check with your combined withdrawals (totaling $2197) was sent off to you, May 1st.

It’s my understanding that one of our Escalations Managers was already in touch with you yesterday, informing you of this.

Should you need anything further, please don’t hesitate to contact me.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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