Ag Awards

NetBet Casino - Wanting far too much information from me and still withholding my money

Complaint Info
Disputed casino NetBet Casino
Reason Verification issues
Amount £ 30
Posted on January 14, 2015

I made a sports bet on NETBET and i won only £10 and want to withdraw my stake plus £10 which equals to only £30.

So far i have sent my bank card - front and back copies

my birth cert

my passport

my bank statements

a utility bill

marriage cert

savings account statement

what on earth more do they need... blood for £30!!!

honestly i am so worried about fraud now, someone can completely copy my identity and this worries me

what is wrong with this company? never again will i use NETBET


Posted on April 8, 2014


We wish to thank you for the feedback submitted towards our services and we regret to hear that your experience with NetBet was not as expected.

However, please note that the verification procedure is required for all players and its purpose is to ensure the security of each player’s online transactions, which is our top-priority.

Moreover, we remind you that the copies of documents were first requested on the 18th of March 2014 and they were received on the 7th of April.

Therefore, your file is complete now and your winnings were processed. Please consider that the funds will be available to you the following days.

For any other questions or concerns, we kindly ask you to contact us at [email protected] and we will offer you further assistance.

Kindest regards,

Netbet Representative

Posted on January 6, 2015

This case has been reopened upon casino's request.

Dear @carolineduncan,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on January 10, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on January 14, 2015

We have been informed by the casino management that player's payment was successfully processed. We consider this complaint resolved.

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