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You are now chatting with 'Stacey'
Stacey: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
baltizoi: Hello, I have spoke to someone here 2 days ago about cancelling my bonus by some department but the bonus is still there...
Stacey: Could you please confirm your username?
Stacey: I'm sorry for the delay. I'll be right with you.
Stacey: I will be right with you.
Stacey: the bonus cannot be removed, and in order to be able to cash out you must wager it 30 times
Stacey: you have 400 as bonus and 250.9 as real money
Stacey: the bonus was put on to your account as our system encountered that the playthrough was not completed before you made your withdraw
baltizoi: it can be i also cleared it and someone put it again
baltizoi: yes and i dont wanna it
Stacey: it cannot be removed
baltizoi: someone sent request to some department to remove it
Stacey: it cannot be removed as you did not wager it
baltizoi: it can be removed i have spoken to someone 2 days ago
baltizoi: he says it can be
baltizoi: and ofc it can be lol
Stacey: the relevant department confirmed that it cannot be removed
baltizoi: can You remove or sent request again to someone who can?
baltizoi: stop kiddin me
baltizoi: u have stolen me 40 euros
baltizoi: and now this b**ts
baltizoi: gimme system ill remove it myself
baltizoi: man just remove it
Stacey: our system encountered that the playthrough was not completed before you made your withdrawal, therefore the bonus is active
baltizoi: or i send topic to the forum
Stacey: and it cannot be removed
baltizoi: to avoid play here autobonus whcich cant be removed omg hahhaha
Stacey: you must comply with the terms and conditions
Stacey: which clearly speicify that
Stacey: players must wager their bonuses
baltizoi: show me term
baltizoi: taht bonus cannot be removed
baltizoi: i want to play my money
baltizoi: not this bonus u understand ,me
baltizoi: 100%casinos have option to cancell it
baltizoi: if u dont have nice, You will be on the biggest forums soon
baltizoi: because You just lie
baltizoi: u gave it u can remove it its easy as 123
baltizoi: changing 770 to netbet wont help You if U do this things...
baltizoi: business will collapse v soon
Stacey: as mentioned, our terms and conditions mention that players must wager their bonuses. Please note that you have not wagered your bonus, since the system detected that you have not completed the wagering once you made your withdrawal
Stacey: therefore you must wager the bonus 30 times
Stacey: as it cannot be removed
baltizoi: askgamblers.com You wil be there v soon man theres no term that bonus cannot be removed man and U just lie
baltizoi: click and remove it
baltizoi: should I start to post or You help me
Stacey: at paragraf 6.4 from bonus section, it is mentioned: 6.4 "A player cannot apply for a withdrawal request unless the playthrough of the bonus received has been fully completed".
Stacey: 6.5. The player agrees that winnings from bonuses which require initial deposits will only be awarded once bonuses have been completely played out.
baltizoi: okay You dont understand me again
Stacey: therefore all the active bonuses from a player's account must be wagered
baltizoi: I DO NOT WANT BONUS
baltizoi: after depo
Stacey: these are the rules
baltizoi: and this is auto
baltizoi: then nobody can cancell
baltizoi: best joke ever
baltizoi: ok contacting askgamblers
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