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NetBet Casino - Blocked account access upon win!

posted on February 23, 2014.


Put a stake down only at 1.74 odds. Got small a win and tried to log in to make a withdrawal and place a further bet. Betnet have suspended the account due to not having a correct phone number or email. Does this happen whenever betnet have to make a payout? As Tara's I knows they have these correct details.

Emailed customer service no reply and no one has been available for chat since yesterday. Is this what always happens when someone gets a win?

P.s. glad to see some people have had a successful resolution with betnet!


posted on February 23, 2014.

As far as*. (Not Tara's)

posted on February 26, 2014.

Dear Jessica,

Following the completion of our security protocol, we with to inform you that your player account has been unlocked.

Have a nice day!



posted on February 28, 2014.

Turns out betnet canceled my deposit and bet without informing me. Good enough they have agreed to credit my winnings when I redeposit the deposit that they rejected.

Unfortunately I am unable to deposit on the site from my account (And I have checked with a friend, theirs is working). This has been several days I am waiting to be in the position I should have been. I.e. with deposit, winnings and welcome bonus to use as promised on the phone. You already have my card and ID, I am not happy sending you anything else until I want to withdraw.

When will this be sorted I was hoping to place some bets on the premiership games today/tomorrow?

posted on March 1, 2014.

Dear Jessica,

Following your recent phone conversation with one of our representatives, we wish to confirm you that the restrictions attached to your player account have been successfully removed.

We are glad the situation was solved and we remain at your disposal.

Best regards,

Netbet representative

posted on March 1, 2014.


It's looking as if my account is nearly sorted, I've been able to deposit and stake which I was not able to do prior to today. The individual on the phone was EXTREMLEY helpful! He was polite and productive even going to the effort of ringing me back when promised.

I have had the initial deposit now accepted and therefore the bonus added; so as soon as the initial winnings are credited as promised (I was told that this will be done shortly) I shall post on here to end the mediation.

Given the progress we have made today I don't expect this shall take long to do, I am for the first time hopeful this will be sorted! Thank you again to the individual on NetBet phoneline and I shall update you when case can hopefully be closed. =]


posted on March 2, 2014.

Dear Jessica,

We are glad to hear that you are pleased with our services.

We have noticed that you successfully registered your withdrawal request on 01.03.14.

Please note that your winnings will be processed according to our internal procedure.

Rest assured that you will be kept informed via email regarding the details of your withdrawal request validation.

Kind regards,

Customer Service Representative

posted on March 5, 2014.

If only it was that easy....

My account seems sorted now, however I asked for a withdrawal severral days ago and I was requested to provide ID and a copy of the card. I did that straight away. Now after further delay they want copies of bank statements, I am not sure I feel happy sending so much personal information to this company, even with bits blanked out as they have suggested. Surely ID and deposit card is all that netbet should need copies of?

Just when I thought it was all sorted...

posted on March 6, 2014.


We confirm that we have received the copies of your documents requested by our payment agent.

Rest assured that guaranteeing the highest level of security and fairness is a priority for Netbet and that your documents are dealt with in strict confidentiality.

Please be informed that your file is now complete and that your winnings will be processed according to our standard procedure.

We remind you that we are available via e-mail, live chat or on the phone, for any other questions or concerns you might have.

Kind regards,

Netbet Representative

posted on January 6, 2015.

This case has been reopened upon casino's request.

Dear @Jess1507,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

posted on January 10, 2015.

It's a nice practice to confirm if your complaint resolved or not, thank you.

posted on January 14, 2015.

We have been informed by the casino management that player's payment was successfully processed. We consider this complaint resolved.