I won $1200 on Thursday around 9pm AEST. I have been in contact with Chat live and they have said we have to verify your winnings then you need to submit account ID. I had already sent in my ID documents abut 2-3 months prior. I still haven't been paid - sitting in pending and its very close to 48 hours later- the people on chat live are very dismissive and uninterested sometimes i sit on chat live for 1/2 hour waiting for someone to answer. I just want to be paid out for my winnings.
Complaint Info

Dear @gishyo,
Any update considering your complaint? Thank you.
No it has not been resolved still waiting.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

@gishyo,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Based on the evidence we received from the casino management, we could confirm that player was paid in full. We consider this complaint resolved and closed.
Atlantis Gold Casino Complaints
- 30 of 39 resolved
- 2 days avg response
- 4 weeks avg complaint life
- 1,502 USD avg amount
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Unresolved
Atlantis Gold Casino - Non payment of withdrawals
$1,800
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Atlantis Gold Casino - Non payment of withdrawals
i withdrew 800.00 and 1,000.00 in february 2016. never got paid by casino. after many, many emails which were mostly ignored, they have now locked me ...
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Resolved
Atlantis Gold Casino - Still no payment 10 weeks after completing verification
$400
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Atlantis Gold Casino - Still no payment 10 weeks after completing verification
I won $400 in late December 2015 and successfully completed the verification process on about Jan. 11 2016 (after waiting several days for them to ...
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Unresolved
Atlantis Gold Casino - Non-payment, unauthorized transactions with my credit card
$850
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Atlantis Gold Casino - Non-payment, unauthorized transactions with my credit card
Hello. Thank you for hearing my complaint. During latter October, early November, 2015, I decided, for convenience, to play a few dollars of online ...
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Unresolved
Atlantis Gold Casino - 4 months and still waiting to be paid
$1,990
Unresolved
Atlantis Gold Casino - 4 months and still waiting to be paid
This is a complicated issue. It's directed to Atlantis Gold, sister casino of Monarch's online casino which is closed. In August 2015 I made a deposit ...
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