Atlantis Gold Casino - Not paying my winnings

I won $1200 on Thursday around 9pm AEST. I have been in contact with Chat live and they have said we have to verify your winnings then you need to submit account ID. I had already sent in my ID documents abut 2-3 months prior. I still haven't been paid - sitting in pending and its very close to 48 hours later- the people on chat live are very dismissive and uninterested sometimes i sit on chat live for 1/2 hour waiting for someone to answer. I just want to be paid out for my winnings.

Dear @gishyo,
Any update considering your complaint? Thank you.

No it has not been resolved still waiting.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

@gishyo,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Based on the evidence we received from the casino management, we could confirm that player was paid in full. We consider this complaint resolved and closed.