Complaint #37 Raging Bull Casino

My VIP status was not honoured

By danny c.

9 years ago

Message on forum

background:
last week I deposited $50 and used the madness bonus coupon,which has 35 x wager and up to 10 x max cashout,i completed the wagering with a balance of just over $2000 and immediately my withdrawable balance dropped to $500..this is all well and good and inline with the coupon EXCEPT that I am a gold tier player!!!
At the time(last Saturday kiwi time)the website had this stated as a perk for gold tier players.....MAXIMUM CASHOUT ON DEPOSIT MATCH BONUSES:$20000 MAX CASHOUT please note that the bonuses is plural,not one bonus but all bonuses,well that's how I understood it and anyone with an iq over 41 would too!!!!
Also in thier terms and conditions on bonuses and cashouts it covers the tier level status in overriding coupon conditions with this......*For information regarding individual coupons, please visit the casino Cashier where the coupon information will be available, or contact an agent directly. Please refer to your VIP tier for more information on bonus max cashouts, etc.*
Anyway I queried chat to no avail and emailed my support manager,i got a raft of totally stupid and senseless excuses denying I had any claim above the $500 my balance now sat at,i rebuked each excuse with common sense and got nowhere.
Then some wizard at the casino came up with this.....*there is a coupon specific to gold bull vip level and it is called GOLDBULL,the $20000 max cashout only applies to the GOLDBULL coupon*......no where on thier site mentioned this GOLDBULL coupon,not even in the terms and conditions!! I was offered a $250 bonus for my troubles and basically told to carry on with life....
A reputable company at this point would have seen the error and confusion caused and honoured my claim with a bonus and apology wouldn't you think?
Now heres where it gets scary,overnight the raging bull website was changed to accomadate thier so called real meaning, in every level of the tier structure,so for instance it now says this in gold....Maximum Cashout on Reward Tier Deposit Match Bonus: $20,000 Max Cashout
You know,i know and any clown would know that this is bullshit and the whole tier structure doesn't make sense now,because the max cashout benefits given on the different tier levels were designed to mean ALL match bonuses once you earned a tier level had a max cashout pertaining to that level,and here is why....
1.if you note tier levels green and red have the following clause in their max cashout benefits.. *20X Deposit unless otherwise stipulated on coupon.Before the site was altered it meant this as an example using the madness coupon,red and green cant use their 20X deposit benefit because the coupon has 10X stipulated on it,but all tiers higher which don't have this stipulation attached can apply their tier level benefit in relation to the cashout.
2.Why is there a need now to even have this as a benefit advertised in each tier section?tier levels don't get any benefit other than what is written on each coupon,so just read the coupon...
3.Same thing with the 19 clause under the terms and conditions,now it doesn't even need to have the tier levels part mentioned at all because nothing about tier levels matters,just read the coupons
4.thier sister site GRAND FORTUNE CASINO has the same tier structure albeit with different tier names,and basically the same worded benefits for each level as what raging bull DID have before it was changed to suit thier agenda. I contacted them and asked what the tier level benefit of SUPREME tier meant when it came to max cashouts,and you know what they said? ALL DEPOSIT BONUS MATCHES HAVE A MAX CASHOUT OF $20000
And lastly I will quote words from Jason one of raging bulls reps when he was replying to a forum subject about people that were raising issues with raging bulls max cashouts on deposit bonuses,and how meagre they were...it was on 5/8/2015 but I wont name it because it wasn't ask gamblers but a similar type...
*Max cashouts are here to stay especially on the welcome bonus where we are giving you 3 x your deposit in bonus cash. Yes there is wagering attached to it and yes there are other brands that don't limit the cashouts, but we are not other Brands. We are a new brand and trying hard to build a solid operation. We have implemented a VIP program where your cashout terms are determined by your VIP status, with the top tier having no max cashouts. You guys want loyal and trustworthy casinos and we want loyal and trustworthy players. Is that so hard to understand*

Disputed Casino Raging Bull Casino

Reason Other

Amount $1500

Discussion

danchop

• New Zealand

9 years ago

no I have received no more contact from raging bull since the complaint,and the withdrawl of the amount they did give me has also not been processed either,yet my previous withdrawls have only taken a couple of days

AskGamblers

• Support Team

9 years ago

Dear @danchop,

Please let us know if there's some update on your issue.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700

Please help me with ragingbull

I am filing this formal complaint against Raging Bull Casino regarding a withdrawal dispute that has remained unresolved since October 2025. Despite my continued efforts to cooperate, the operator has employed what appear to be deliberate stalling tactics to avoid paying out my legitimate winnings.

Background and Previous Verification:

I previously underwent an exhaustive five-month verification process with this casino. At that time, I was explicitly assured by management that once my identity was verified, all future withdrawals would be processed seamlessly. This has proven to be false.

Current Dispute:

In October 2025, I initiated a withdrawal of $5,000. Despite my account already being verified, I was requested to resubmit my KYC documentation. I have since provided the requested details over 20 times. Each submission is met with new, often contradictory, excuses for non-payment:

Insufficient Funds: Claims were made that the account lacked the necessary balance, which was incorrect.

Transaction Volume: Claims that my bank statement showed "too few transactions," a requirement not found in the standard Terms and Conditions.

Bank Limits: A representative stated they had "sent too much money to Capital One" and could no longer facilitate payments to that institution.

Internal Errors: Technical issues were cited without further explanation.

The Current Status:

The casino is now demanding that I open an entirely new bank account to receive my funds. I have refused this request as my current Capital One account has successfully received payments from this operator in the past. I believe this is a tactic to further delay the process by requiring new statements and "seasoning" of a new account.

As of today, my total balance is $16,620. I won these funds fairly, and I have spent hundreds of hours communicating with support and the VIP concierge to no avail.

Evidence:

I have maintained a comprehensive record of all interactions, including:

Chat logs documenting the conflicting excuses provided by support.

Screenshots of my account balance and withdrawal history.

Email correspondence regarding the previous verification and the "Capital One" excuse.

I am requesting that AskGamblers intervene to facilitate the immediate release of my funds to my verified bank account. I have already contacted the FTC regarding this matter and am prepared to escalate this to relevant state and federal authorities if a resolution is not reached promptly.

I'll stop there and wait to hear from you. Like I said anything you need for proof ill send it i have it all on my phone in samsung notes pictures and emails. So I'm excited to hear what can be done to just get them to pay me. Thank you for youre time

Unresolved

$16,620