My payout from Silver Oak Casino

posted on May 3, 2013.

I won playing at Silver Oak Casino on March 29th 2013. I requested my withdrawal and was approved on April 5th 2013. I still can not get my Tracking # or any information on why my check has not been sent out to me. The payout dept e-mail address does not work. Here try it yourself payout­[email protected]­ilv­ero­akc­asi­ Never once I have I got a e-mail back from them and live help will NOT help. No one at that casino by live help or calling will help. Here is a copy of the e-mail I sent again just recently to them and this is what I get back everytime by auto response from [email protected]­ilv­ero­akc­asi­ WHERE IS MY TRACKING # ????? WHERE IS MY CHECK????

4/5/2013 1:27:02 PM Promo Credit Withdrawal Approved! ($290.00)

4/5/2013 1:27:02 PM Promo Credit Withdrawal Requested ($290.00)

4/5/2013 1:26:39 PM O/E Payment Withdrawal Declined $290.00

4/5/2013 1:26:39 PM O/E Payment Withdrawal Approved! ($2,210.00)

3/29/2013 1:31:49 AM O/E Payment Withdrawal Requested ($2,500.00)

----- Forwarded Message -----

From: SilverOak-Support

To: deborah brown

Sent: Tuesday, April 23, 2013 10:12 PM

Subject: Auto-Reply: Re: Auto Response from Silver Oak (Ticket# LTK528010259455X)

Dear deborah brown,

Thank you for contacting Silver Oak Casino!

We have received your email and are assigning it to a casino representitive. You can

expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is LTK528010259455X. Please use this code in any further communication with Silver Oak Casino in regards to this issue.


Silver Oak Casino

US/CA Toll Free: 888-402-2063

====== Original Message ======

still have not heard anything on my withdrawal. I have never been answered by an e-mail with the payout department. Why???????????? This is the 5th auto response I have got from them. They do not reply to any e-mails even when sent the reference #. NOTHING FROM THEM NOTHING FROM PAYOUTS EVER.

posted on May 13, 2013.

Dear Player:

We will look into this matter and will get back to you soon

AceRevenue Team

posted on May 15, 2013.

Dear Player:

The Casino processed your payment on 4/13/2013 12:21:09 PM. We have requested them to provide us a tracking number for you to be able to track it down.

AceRevenue Team

posted on May 26, 2013.

 Complaint solved!