Ag Awards

Rejected, bogus player claim: Casino Cruise - Account closure

Complaint Info
Disputed casino Casino Cruise
Reason Account closure
Posted on December 29, 2015

Hello askgamblers. Me need you help. I register casino cruise and go play, i wins 190 ue, and I was told it is necessary to send documents for payment of a winins, in 5 minutes my account is closed. Today 28/12 my acount closed 25/12. me not told any information.Still I sent a photo with the passport in hands.I very much you ask to help me. These are big money for me... My acunt useame - Wyoearon

Posted on December 29, 2015

I like casino cruise and I do not break the rules. I would like to check the documents was decided in the near future.Today chatting told me that there is no new information.please help me, and sorry my bad english, i used google translate.

Posted on December 30, 2015

Hello Wyoearon,

We are looking into your case and will get back to you as soon as possible.

Kind Regards,
Casino Cruise

Posted on January 2, 2016

AskGamblers Complaints Team is still in communication with casino representatives regarding this complaint.

Posted on January 5, 2016

AskGambles Complaints Team has been provided with enough evidence regarding this case to confirm that Casino Cruise acted in total compliance with their terms and conditions by closing player's account, confiscating their funds and refunding the initial deposit. Player failed to pass Casino Cruise verification process due to providing fake documents.

While we are doing our utmost to help as many players in a trouble as possible, AskGamblers Complaints Team maintains zero tolerance towards players trying to commit any kind of fraudulent activities. Therefore this case is being rejected and no further correspondence and support will be provided.

In case of a disagreement with our decision, we encourage player to seek further assistance from the relevant licensing authority directly.

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