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BetChain Casino - Account locked with unjustified reasons

Posted on June 23, 2016

Hello. Today I've received an email about that my account is locked and the reason was "Your account has been flagged as a duplicate". I never played this casino before. I had to use free vpn service to play this casino, because my provider is blocking BetChain Casino website. I've already sent all the required documents and I'm ready to send any additional documents for verification. Could you please help me to unlock my account?

Posted on June 23, 2016

Thank you for explaining all of this.
I will unlock your account for you.

Posted on June 26, 2016

Dear @Nickolay,

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Posted on June 30, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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