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MrVegas Casino - Missing withdrawal almost a month now

UNRESOLVED

Complaint Info

Disputed casino

MrVegas Casino

Amount

£ 300

Joannegeek14 United Kingdom Message
Posted on December 1, 2021

I requested a withdrawal of £300 to my debit card on the 29/10. This debit card had been cancelled as I had lost it however the team and my bank explained the funds would still arrive. I waited 7 working days and my bank confirmed the funds had not been received. Sent bank statements to confirm this and I am yet to hear anything.

This is extremely frustrating for such a big casino - the funds have not been sent to my debit card as my bank have confirmed they would credit my account as soon as they had received them, regardless of the card status