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Delaying payment


Hello, I registered in MrRingo, made several bets and required a withdrawal. However my withdrawal was sent back because my documents havent been reviewed yet. So I waited a few days, and my documents were approved. In the terms of MrRingo, payments are processed within 72 hours after the documents were approved. Well, more than 168 hours passed and I still dont receive the money. When I join live chat, they say..."the withdrawal wil be processed shorly" but..
(I have 2 chat transcripts sent to my e-mail)

According to me this is not a professional attitude. Also all my email are ignored and I have no answer. What should I do? Thank you!
Disputed Casino Mr Ringo Casino
Amount €1300

Discussion

User name
AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters. As per the AskGamblers Casino Complaints Service Guidelines /http:­­­/­/­w­­w­­w.a­­­s­k­­­ga­­m­b­­le­­­r­s.c­­­o­­m­­/­c­o­­­mpl­­­a­i­n­­t­­-g­­­ui­d­­­el­­ines/ we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.
User name
AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters. As per the AskGamblers Casino Complaints Service Guidelines /http:­­­/­/­w­­w­­w.a­­­s­k­­­ga­­m­b­­le­­­r­s.c­­­o­­m­­/­c­o­­­mpl­­­a­i­n­­t­­-g­­­ui­d­­­el­­ines/ we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.
User name loyalty-level-2
But It`s been ALREADY a few weeks. I am waiting my withdrawal since 7th Of February. I talked to live chat over 10 times (every time I was assured the payment will happen shortly) and I checked my e-mail over 200 times. Something more. I also waited 4 days for documents to be approved. So it`s been since January

Well, undoubtedly this is not a proffesional attitude. Your explanations are not satisfactory. You claim that you need time to check my account. I am sure you can check it for a few days-not weeks!

When will you pay me?
User name
Hello
Usually few weeks. Sorry for such delay but legal department needs time for that.
Thanks

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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