Mark all as read

Settings

Notifications
Casino Complaints

Delayed payment again


Hello askgamblers!

On the website of mr Ringo they cleary write on FAQ that withdrawals are processed within 72 hours and yet another 1-5 days for the money to be paid out.
I have over the past three weeks since 25th May been making several withdrawals at a total of 36300 SEK but have not recieved the money.

It took 5 emails to support, asking about the status of my withdrawals, before i got an answer on 8th of June. The same answer as always that they congratulate me of my winnings and the financial will handle it as soon as possible even though the 72 hours for processing and 1-5 days to pay out was well overdue.

I tried once more on 12th of June to email and ask again about the status. I got the exact same answer again that.

The chatsupport has been rediculesly impossible to reach as it always says that the operators are busy at the moment but im in que and will be handled shortly. But even if i wait in the chat for around 30 minutes i get no answer.

And as of two days now the chatsupport is completly gone from the website.

I have taken a picture of the response email, the same email as always when questioning about the withdrawals.

Thank you for helping askgamblers
9855647834e9a2c02b5e447ed67a9de102.PNG
Disputed Casino Mr Ringo Casino
Amount kr36300

Discussion

User name loyalty-level-2
And now they blocked me out from mrringo. Cant even access my account on their website
User name loyalty-level-2
On july 10th you told me that the withdrawals would be done the same week as can be read here in the complaint. And now you are telling me that this is handled by some authority.
User name loyalty-level-2
What authority and why legal department? Am I suspected for something? This should be a matter to financial. You have paid out only half of the withdrawals i Made within the same period of time and now Sudden you need to involve legal or whatever authority you talk about. This is ridiculous!
User name
Good morning Mr Hornischer,

After speaking to the legal department of the company once more, I have been informed that this specified request/inquiry is also being handled with the Authority. Once I recieve any information in this regard I will inform you immediatly.

Kind regards

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

Mr Ringo Casino Complaints

See all complaints for this casino