Delayed payment

I request payment more then 10 days ago. So I here lies from their customer support every day in the last week. First chat was on saturday 07/01/2017 and they say their finance department do not work on weekends. So I wait till monday 09/01 and I have a chat with them every day till friday 13/01. Every day one and the same - "you will get your money today" , and still nothing. Today is 14/01 and the answer was again - "Our finance team do not work on weekends".I have a copy of the last 3 chat sessions. Here they are:
N:1
Linda
Welcome to Mr Ringo, how can I help you today?
< name removed >
Hello Lnda
I spoke with your coleagues 5 times in the last week
Its about my withdraw
Still nothing
What is going on?
???
Linda
Thank you for your message. I will check it out for you. Kindly hold on please.
Your withdrawal is on pending
You just requested yxour withdrawal yesterday sir
< name removed >
no, i did it one week ago
and when i have a chat on saturday they promice me for monday
every time i have a chat one and the same - its pending
How long???
Linda
It will be handled within 72 hours sir
< name removed >
no way - can you please tell me why it takes so long?
i already wait for a week
now another 3 days?
Linda
Because you just requested it yesterday ?
< name removed >
i didnt
i requested it a week ago
Linda
Oh
Yes you are right
I am sorry I was wrong
I had the wrong number
ID *
I will ask our finance department
How long it will take
so sorry sir
It will be done today sir
< name removed >
thank you very much
have good day Linda

N:2
Jenny
Welcome to Mr Ringo, how can I help you today?
< name removed >
Its about my withdraw
Can I finaly have my money?
Jenny
Thank you for your message. I will check it out for you. Kindly hold on please.
Your wihtdrawal will be done today sir
< name removed >
that what you say yesterday and the day before yesterday
Jenny
I am sorry I can not make our finance department work faster
< name removed >
and I already know that you do not work on weekends
Jenny
I try my best
< name removed >
I wait 10 days
this is not faster
so how about ask them to do it now
Jenny
It will be done today ok
< name removed >
it takes 2 seconds
how can I trust you as you already lie to me 5 times?
Jenny
I'm really sorry for that
< name removed >
well please ask them to do it now so I can see them on my account
Jenny
I left them a note I can not do more for you sorry
< name removed >
than can you tell me what is next if I do not have them today?
deposit takes 1 secont
So and withdraw
Jenny
Like I said I can not do more for you than leave them a note Sorry.
Is there anything else that I can help you with?
< name removed >
can I speak with somone of them?
This is not a solution
I can not wait for my money for good
Jenny
Sorry you will have to be patient or you can email our support
< name removed >
and its not 1 or 2 days
Jenny
[email protected]
[email protected]
< name removed >
great

N:3 from just 10 minutes ago (14/01/2017)
Laraa
Welcome to Mr Ringo, how can I help you today?
< name removed >
Hi
I realy want to know what is going on?
Why you do not pay my money?
Laraa
I am sorry our finance department dont work on weekends I can not give you any informations about whats going on with your withdrawal
< name removed >
thats what you tell me last saturday
and then every week day I was asking you the same
every day you propice me that you will pay me the money till the end of the day
I already hear 100 lies
so what exactly is going on?
Laraa
As I told you I can not help you at the moment
< name removed >
well ask your manager
Laraa
The finance department dont work on weekends
< name removed >
i ask the same question every day last week
just answer me why do you lie to me every day
what is going on?
Laraa
We always leave a note for our finance department sir
< name removed >
well seems like they dont have it
so is there any other way?
i want to know how can i get my money?
are you trying to still those money from me?
i need a proper answer
i am sure you talk with someone about that
so i want to know
if it happens once or twice it could be a mistake
but you lie to me every day in the last 10 days
so what is the situation?
Laraa
The finance department dont work on weekends
< name removed >
but they do work on week days
i was here every day mon-fry
EVERY DAY
not on weekends
mon-fri the answer was you will get your money by the end of the day
and on saturday - they do not work on weekends
so i am not asking if they are working or not
i want you to ask your manager why do lie to me every day
Laraa
We do not lie ok
< name removed >
well how do you call that
i told you that i already have 5 answers that i will have my money by the and of the day and still nothing
what is it
now here what i just find on the web
https:­//w­ww.a­sk­gam­ble­rs.c­om­/on­lin­e-c­asi­nos­/mr­-ri­ngo­-ca­sin­o-r­evi­ew/­com­plaints
IS THIS A LIE OR ITS TRUTH
I have a copy of the last 4 chat sesions and I am going to share them all over the web
And trust me I will not stop until I do not have my money
And I hope I will help another potential costumers to avoid mrringo
this is just rediculous!
Laraa
As I said our finance department dont work on weekends
You will recieve your withdrawal on monday.
< name removed >
Thats funny
Have a good evening Laraa