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Mr.Play Casino - Very long delay on my €2,500 withdrawal

RESOLVED
Complaint Info
Disputed casino Mr.Play Casino
Reason Delayed payment
Amount € 2500
Bamser078 Netherlands
Posted on April 5, 2019

Friday 29 March i won 2500 euro and directly i cashed out. This was the first time i withdraw from MR.Play casino and so i uploaded my documents and after 48 working hours it was approved. But until today i am still waiting for my money? And when i ask questions at the chat customer service the they give me al different answers. I just want my money!

First they say : u will receive an email . but until today i don receive email from them ( only email with deposit bonus...)

Now they say : There has been a security check and it can take 3 to 5 working days. that means another week waiting...

All customer chat operators telling me different things.

Is this normal?? i think they want me to lose my money...

Please help me 2 speed up this process

AskGamblers
Posted on April 16, 2019

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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