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Mr.Play Casino - Delayed Processing

RESOLVED
Complaint Info
Disputed casino Mr.Play Casino
Reason Delayed payment
Amount $ 1500
Posted on February 21, 2020

I have been playing at this casino for awhile now and I do like the layout and variety of games but cashing out is a real headache and honestly not worth the frustration. Firstly the 48 hours that is posted on the website as the "pending period" is not correct. This is the second time I am making a cashout and it doesn't leave the "pending" status for atleast 5 days after that it will change to "in process" and then you must wait again.

I made a cashout of $1500 on the 9th of February. It was left in pending until the 14th of February then they said it was approved and they have told me it has been processed but until today February 20th I still have not received the payout. I hope my complaint can be resolved quickly and they can fix the processing times at this casino. 2 weeks for a cashout in this day and age is ridiculous and makes it not worth playing here.

Posted on February 21, 2020

Dear Ryan1981,

Your concern is understandable and we are happy to deliver you good news - your withdrawal was released earlier today.
As you would know, from the interactions with our Customer Support, the payment method you used for deposits is not refundable therefore additional payment details were required and this caused delay.

At this point, it is just a matter of the transfer reaching your account.

Wishing you a great weekend !
mr.play team

AskGamblers
Posted on February 21, 2020

Dear @ryan1981,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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