Hello AskGamblers team
On 25 January I decided to open an account to Montecarlocasino. Because of its ties with Expekt and Betclic I tought that I am dealing with a reputable casino.
I make the notice that I started with a casino balance of 400 euro (200 euro my deposit and 200 the new player bonus advertised on their promotional page). I started my game session on Jack Hammer slot machine and I continued to play slots only until my balance became approximately 1600 euro.
When I try to log in into my casino account second time in the same day I noticed that I am not able to do that.
Contacting their "Concierge Desk" I had the unpleasant surprise to hear that my account is closed due my link with other accounts and I was informed that only my deposit will be returned even if my balance was free to withdraw. Knowing that I am the only person which use my computer I asked for additional clarification regarding my situation more exactly what are my links to other persons. I instead got only vague answers.
My reason here as you can see is that I believe that I am victim of a collateral situation.