Made a 15 euro deposit to get the 100% match bonus. Bonus amount was locked, live chat was unavailable so figured I need to play my deposit first because cash is not tied to bonus funds. After I did the bonus amount was still locked. Went through the bonus terms couldn't find any info how to unlock the bonus and finally live chat was available.
According to the operator and the terms she stated the deposit amount needs to be wagered 35 times before the bonus is unlocked. Very strange rule, haven't seen it in many other online casinos.
The bonus terms on their website are:
The bonus amount is 100% of the first deposit amount, up to 250 €.
The bonus amount will be totally available for the player to use (play or withdrawal) after all bonus conditions are met.
The bonus amount will be transferred from bonus account to your real account after the player claims the bonus on the Balance page under User Account.
In order to be qualified for a bonus, the first deposit must be made within 7 days since the customer registration.
The minimum amount of the first deposit in order to be qualified for bonus is 10 € or equivalent in local currency.
The granted bonus amount must be turnover at least 35 times before funds can be transfer to customer account.
The bonus conditions must be met within 30 days after first deposit was made, afterward any claim for bonus will be expired.
Nothing about a 35 x wager on the deposit. After I disputed this the operator sends me another text from their general Terms&Conditions which states:
All bonuses relate to a deposit needs to be wagered before it can be withdrawn as cash. The wagering requirement is 35x the amount of the initial deposit.
Deposit Bonus will be automatically transferred to the bonus account.
Deposit bonus will remain as 'Virtual Bonus Money' before all wagering requirements are met. As soon as player completes wagering requirements, all winnings will be automatically converted to 'Real Money' and will appear on the main balance.
The main accent is on " All bonuses relate to a deposit needs to be wagered", which the operator refers to as the deposit amount.
Well in every other casino All Bonuses relateD to a deposit is the bonus amount not the deposit amount.
These are misleading bonus terms by the casino and I feel cheated even though it was a small 15 euro deposit. If I wanted to play with a pure deposit I would have gone to another reputable casino.
The operator was clearly not a very good English speaker and by look of the Terms neither was the guy who wrote them