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Miami Club Casino - wire transfer never sent

RESOLVED
Complaint Info
Disputed casino Miami Club Casino
Reason Delayed payment
Posted on May 16, 2014

This is the 2nd I'm sending this complaint. I know you guys are busy. I won $850 U.S.C at the end of November at Miami Club Casino. Sent in all my paper work and it was approved. On 1Dec2012 a wire transfer was supposed to be made for $805 after the $45 transfer fee. Their rules and regulations say it takes 1 to 7 business days to send the wire transfer. After not receiving the money after 7 days I called Miami Club and was told it takes 10 business days. Now its been over 10 days. I spoke to Julie at the casino today and she told me the wire transfer was made and to contact my bank. I did contact my bank and no wire transfer was made. Can you please help me. I'm tired of losing my money. Thank you so much.

Posted on May 13, 2014

Hi

Thanks for your message, sorry to hear of the problems.

Please can you send us your username so we can look into this issue for you?

Miami

AskGamblers
Posted on May 16, 2014

Dear @janbrandon,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Miami Club Casino Complaints

  • 14 of 16 resolved
  • 1 day avg response
  • 1 month avg complaint life
  • 701 USD avg amount

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