Complaint #71 Megapari Casino

MEGAPARI harassing me for my FUNDS since 6 months

By Umashankar S.

2 years ago

My 1064 EURO with MEGAPARI on Hold

My Player ID - 740595655

I have sent all my original documents

1.PAN ID CARD also known as National ID card for Tax filing

2.Aadhar ID card for Indian nationality and address proof

3.My passport for international travel

Even then the security team is not accepting my documents within 5 minutes they are responding saying these documents cannot be accepted. What documents do they need other than my pan aadhar and passport please tell me please help me I am totally mentally harrassed by them now.

I have been unable to withdraw and place bets from my Megapari account for last 3 MONTHS.

The Email & Chat support are helpless.

No response from Security team either.

Disputed Casino Megapari Casino

Reason Registration issues

Amount €1064

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review of valid information and proof presented by Megapari Casino management, the AskGamblers Complaint Team has discovered more than one account on AskGamblers which is against our rules.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on both player's accounts to prevent the use of our services from now on.

Inactive user

2 years ago

AskGamblers,
I request you to take action against Megapari legally for harrasing and holding my funds & Identity Privacy safety aswell.

I have sent my passport also.
But i cant show all my personal info and passport number as it can be used for identity theft against me. And it is also illegal to share passport details with anyone as per right to information (rti) act. I have submitted all the kyc documents .

Let me withdraw my funds. I have given everything, my Pan Card,My aadhar Card,My passport and My Visa along with my Face Selfie holding My ID cards.

Please dont create so many excuses for a simple KYC.

Inactive user

2 years ago

I have sent all my Original documents to the security department 2-3 times via email

1.PAN ID CARD also known as National ID card for Tax filing

2.Aadhar ID card for Indian nationality and address proof

3.My passport and My Visa aswell.

I request you to check the documents properly and verify my account and what makes you feel my documents are not original ?
I have my funds on my account,Kindly return back my funds and you can close my account permanently as I dont feel safe using Megapari site anymore.But firstly Return back my funds before you close my account.

I request Askgamblers to be fair and take legal action against the Megapari company for not returning my funds since last 6 months they have blocked my account.

Megapari Casino

• Representative

2 years ago

Hello, Umashankar Sav!

We sincerely apologize for the inconvenience and frustration you have experienced.

Regarding your complaint, we want to address that this issue has been raised previously on AskGamblers and was resolved in our favor after we provided the necessary evidence. You can refer to the previous complaint here: https://www.askgamblers.com/casino-complaints/megapari-casino-money-stucked-because-lack-of-verification

Since that time, nothing has changed in your verification process. Our Security Department still requires an original document to complete the verification of your account. The documents you have submitted so far have not met the requirements for verification.

Please send the original document as requested by our Security Department so we can proceed with the verification process and resolve your issue as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,
MegaPari Team

Megapari Casino Complaint Stats

Resolved 65 / 65

Avg. Amount $2,324

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
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Delayed and missing withdrawals Total 650 CAD

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

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Deposit amount not credited my megapari account

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10000 INR not credited to my bank account

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Withholding 200888 INR for over 30 days

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My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

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I request that AskGamblers intervene and help resolve this matter.

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