Complaint #219 Megapari Casino

Delayed and missing withdrawals Total 650 CAD

By Yvanlayou2

1 month ago

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

Disputed Casino Megapari Casino

Reason Delayed payment

Amount $650

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Yvanlayou2,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

Yvanlayou2

1 month ago

Voici joint mon relevé bancaire

Translation:

Please find attached my bank statement

AskGamblers

• Support Team

1 month ago

Dear @Yvanlayou2,

The AskGamblers Complaint Team is kindly asking you to assist the Megapari Casino team further and send the required paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Megapari Casino

• Representative

1 month ago

Hello Yvanlayou2!

If funds was not credited to your bank account, we kindly ask you to provide a bank statement from the date of the withdrawal request until today. This will help us further investigate the situation and ensure that your payment is processed promptly.

We appreciate your cooperation and look forward to resolving this matter as soon as possible.

Kind regards,
Megapari Team

Megapari Casino Complaint Stats

Resolved 66 / 66

Avg. Amount $2,290

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

My two Deposits amount not credited to my megapari account

My two Deposits amount not credited to my megapari account I am facing this issue every time I am daily chat with megapari team but my problem not rectified please ask gamblers team please solve my problem.
My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
I will attach my transaction pics and my bank statement also

Resolved

₹9,700

Identification documents given and KYC is stalling

Requesting documents that are not really necessary for identification. I have said that I'm not the one paying our utility so my gaming or transaction account is not on our utility bills. But I send it also. I said I can provide any identification that is needed like my license and my passport. And I did. But still they required the things that i don't have. Please help. I'm willing to give any identification needed that I have.

Resolved

Missing Deposit of 1000 MAD for 9 days ID 1660710575

"I made a deposit of 1000 MAD on May 5th via CIH Bank. My player ID is 1660710575. The funds were successfully debited from my bank, but after 9 days, they have not been credited to my account. I have provided all bank statements and proof of payment to the support team, but they keep giving me false promises and conflicting deadlines (24h, then 12h, then another 24h). This is a clear case of stalling. I request the immediate credit of my funds."

Resolved

د.م.1,000

3 days withdrawal delay

I’ve previously withdrawn money from this site and it took 2 days. It took me 3 chat visits. Three days ago I withdrew money again. I still have not received my money. I’ve spoken to chat 10 times and they keep telling me to wait 12-24 hours. I have also given them a call. They keep saying they’ve “highlighted the issue to the finance team”. It’s now over 3 days. How long am I supposed to wait??!!!

Rejected

$250

Withdrawal being delayed no legitimate reason

My withdrawal has been delayed for a few days now without a reasonable explanation.

I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

Resolved

Deposit amount not credited my megapari account

Hello I deposit amount 17-04-2026 4000 INR still that amount not credited my megapari account please credit fast I need to use that amount. For your reference I will attach payment receipt. I am facing every time same problem again and again. Please rectify my issue as soon as possible and credit my money to my megapari account.

Resolved

₹4,000

Intentionally delaying verification

I have been waiting for almost 2 weeks now to get my account verified with this bookmaker so that I can withdraw my funds. It seems to me this bookmaker is intentionally delaying my verification so that I am unable to withdraw my funds. This process was supposed to take 72 hours but instead it has taken almost 2 weeks and still no solution has been provided to me. I have given these people every single document I have at my disposal, ID documents, Birth Certificates, Crypto Screenshoots, selfies with my ID and also selfie with a secret they gave me but still nothing!I ask AskGamblers rs to help me recover my funds from this fraudulent bookmaker.

Rejected

10000 INR not credited to my bank account

Hello,

Again i am facing the same issue.

Withdrawal amount has not been credited to my bank account. 10000 INR since 03-04-2026

Already 3 days over, but still, that amount has not been credited to my bank account

Please rectify my issue and credit my amount to my bank account

For your reference, I will attach the withdrawal request photo

Resolved

₹10,000

Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

Resolved

₹200,888

Withdrawal delayed for two weeks

Hello,

I withdrew the sum of 1600 euros two weeks ago, but I still haven’t received anything.

I have already provided all the necessary documents you requested, yet there has been no update or response from your side.

I would appreciate it if you could urgently check the status of my withdrawal and let me know when I can expect the funds to arrive.

This delay is concerning, and I kindly ask for a prompt clarification.

Rejected

€1,600