Rejected withdrawal

Dear AskGamblers Complaint Team,
I am filing this complaint against Megapari regarding the intentional and endless delay of my account verification (KYC).
My details:
Casino: Megapari (megapari.com)
Client ID: 1721645153
Account email: [email protected]
Summary of facts:
I began the KYC process more than 12 days ago and followed their standard procedure step by step: (a) proof of identity, (b) proof of deposit, (c) selfie holding my ID, (d) proof of address. The first three steps are completed. I have sent more than 32 emails to their security department during this period.
At first, their only excuse was "we are not receiving your attachments." To eliminate any technical issue on my side, I began embedding the images directly in the email body and CC'ing my other email addresses on every message — the attachments arrive perfectly on my CC'ed addresses every time. Once the images were in the body, the first steps were approved. This proves their "attachments not received" claim was false from the start.
Since then, they operate on a 72-hour cycle: every ~3 days they reply with a new rejection, a false claim, or a re-request of something already sent.
The final step (proof of address) has become an impossible catch-22:
Image embedded in the email body = rejected, they demand "the original PDF";
Original PDF sent as attachment = "the attachment did not arrive" (the same lie already disproven in point 2);
Google Drive / Dropbox link = rejected, they claim "we cannot click on links."
In other words: image is refused, PDF "never arrives," and links "cannot be clicked." There is literally no remaining way for me to deliver the document — which shows the goal is not verification, but exhaustion.
My proof of address is an official document containing a QR code that can be scanned to verify its authenticity in seconds. They completely ignore this technical fact.
What I have already done: sent the document in every possible format (attachment, embedded image, PDF, cloud link); CC'ed other emails to prove delivery; escalated to [email protected] requesting a supervisor review — with no real resolution.
What I request: that Megapari's security department actually reviews the proof of address already in their possession (sent as PDF, authenticity verifiable via QR code) and finalizes my KYC so I can withdraw my balance. After this experience, I intend to withdraw my funds and close the account — I only want what is mine.
Evidence available and attached: the full history of 32+ emails with timestamps; screenshots of their contradictory replies ("attachment not received," "we cannot click links"); proof that my CC'ed email addresses receive the attachments normally; and the proof-of-address document with the verifiable QR code.
Thank you for your time and mediation

1,000,000 ARS Delayed for 17 Days - Fraudulent Bank Receipt Provided by Support
Dear AskGamblers Complaint Team,

I am filing this complaint against Megapari regarding a delayed withdrawal of 1,000,000 ARS (Argentine Pesos) and the issuance of a forged commercial document by their support team.

On I requested multiple withdrawals. I successfully received around 2,500,000 ARS via conventional payment methods without issue. However, for a specific withdrawal of 1,000,000 ARS, I selected an alternative payment gateway available on their platform due to higher limits. This particular transaction has been stalled for over 17 days.

The platform marked the withdrawal as "successful," but the funds never reached my Mercado Pago account. Following my continuous inquiries, Megapari's support team provided me with a supposed bank transfer receipt to prove the transaction was completed.

Due to my professional background in local fund management and bank reconciliation, I audited the provided document and contacted Mercado Pago's official support. The receiving entity confirmed in writing that the receipt provided by Megapari is 100% fake and forged. It lacks any valid clearing record, traceability, or accounting validity.

It is evident that the specific local third-party payment provider used for this transaction suffered a liquidity deficit or a block, and instead of addressing the issue, the support team opted to issue fraudulent documents to buy time. Currently, their live chat refuses to escalate the issue, limiting themselves to automated "wait 24 hours" scripts.

I request AskGamblers' intervention to hold Megapari accountable for issuing forged financial documents and to force the immediate manual settlement of my 1,000,000 ARS.

I have attached all the necessary evidence: the forged receipt, Mercado Pago's official confirmation of the forgery, and chat logs.

Thank you for your time and assistance.

I've been requested to verify my account on the July 19th. Since then I have complied with all requests that come every 2 to 3 days.
I've been asked for:
-ID
-Selfie with ID
-Drivers License
-Passport
-Crypto screenshots
-Utility bill
-Selfie holding a paper with a code and date

And I'm not yet verified and my funds are locked. The amount of data requested is unreasonable . I would like to note that I have not won any money at this casino. My current balance is of 300 Euros and I would like to be able to withdraw this money .

Dear AskGamblers Team,

I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.

My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.

Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.

The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.

The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.

I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:

* Respond to my pending support requests.
* Clearly inform me of the documents and verification requirements for my account.
* Complete my account verification as soon as possible.
* Restore full access to my account so that I can make deposits and withdrawals without further delays.

I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.

Thank you for your time and support.

My two Deposits amount not credited to my megapari account I am facing this issue every time I am daily chat with megapari team but my problem not rectified please ask gamblers team please solve my problem.
My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
I will attach my transaction pics and my bank statement also

"I made a deposit of 1000 MAD on May 5th via CIH Bank. My player ID is 1660710575. The funds were successfully debited from my bank, but after 9 days, they have not been credited to my account. I have provided all bank statements and proof of payment to the support team, but they keep giving me false promises and conflicting deadlines (24h, then 12h, then another 24h). This is a clear case of stalling. I request the immediate credit of my funds."