Complaint #245 Megapari Casino

Rejected withdrawal

By Sonata P.

2 months ago

Dear Megapari Support,

I am submitting a formal complaint regarding my withdrawal requests.

For the past two days, I have been trying to withdraw my funds to my Swedbank Mastercard, but every request has been rejected with the following error message:

“Declined by operator. (Payment processing error).”

My account details:

Name: <removed>

Account ID: 1743561391

Please investigate this issue immediately and explain the exact reason why my withdrawals are being declined. If withdrawals to my Mastercard are not supported, please enable an alternative withdrawal method, such as a SEPA bank transfer, and process my withdrawal without further delay.

If this issue is not resolved promptly or I do not receive a clear explanation, I will escalate this matter by submitting complaints to the relevant regulatory and consumer protection authorities.

I expect a prompt response and the immediate release of my funds.

Kind regards,

Account ID: 1743561391

Disputed Casino Megapari Casino

Reason Refund declined

Amount €2850

Discussion

AskGamblers

• Support Team

2 months ago

Dear @pozniakienesonata,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

2 months ago

Dear AskGamblers Team,

Thank you for following up on this case.

We would like to provide an update regarding the reported withdrawal issue. The situation was caused by temporary technical difficulties, which affected the processing of some withdrawal requests.

The issue was identified and resolved promptly by our team. According to our records, the player’s latest 7 withdrawal requests were successfully processed on 26 July and currently have the status “Successful”.

We appreciate the player’s patience and understanding while the issue was being resolved.

Kind regards,
Megapari Team

AskGamblers

• Support Team

2 months ago

Dear Megapari Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

pozniakienesonata

• Lithuania

2 months ago

Everyday they said "please wait 24 hours".. im really tired of that 😥

Megapari Casino Complaint Stats

Resolved 87 / 87

Avg. Amount $1,858

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 67 out of 67 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

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