Casino Complaints

Missing Deposit of 1000 MAD for 9 days ID 1660710575


5 months ago
"I made a deposit of 1000 MAD on May 5th via CIH Bank. My player ID is 1660710575. The funds were successfully debited from my bank, but after 9 days, they have not been credited to my account. I have provided all bank statements and proof of payment to the support team, but they keep giving me false promises and conflicting deadlines (24h, then 12h, then another 24h). This is a clear case of stalling. I request the immediate credit of my funds."
Disputed Casino Megapari Casino
Amount ŘŻ.Ů….1000

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @Abdou1997,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Adbou1997,

Your deposit has been approved.
User name
Hello Abdou1997,

Thank you for reaching out and providing all the details regarding your deposit. We understand how concerning it can be when funds are not reflected in your account, and we want you to know that your experience is important to us.

Your case is currently being reviewed by our Finance Team. Please allow them some time to complete the verification. As soon as we have an update, we will inform you immediately.

Megapari Casino Complaint Stats

Resolved 91 / 91
Avg. Amount $1,780
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 68 out of 68 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved