Dear @Soccermanty,
Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.
Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.
And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
The withdrawal requests were canceled, and the funds were successfully returned to your gaming account balance at that time. However, according to our records, the returned funds were later used during regular gameplay activity.
We truly understand how frustrating this situation may feel, but it is very important to avoid using the balance for gameplay while a withdrawal-related issue is under review. Continuing gameplay with those funds unfortunately prevents us from further controlling or processing the withdrawal request connected to that balance.
At the current moment, we are unable to proceed with withdrawal monitoring or escalation, as the funds related to the disputed withdrawals are no longer available on the account balance.
Megapari Casino Complaint Stats
Screenshot