Complaint #195 Megapari Casino

I requested to temporarily close my account for one month

By 5_07yldrm

6 months ago

Dear AskGamblers Team,

I have received your email. Thank you for your attention.

Initially, I requested to temporarily close my account for one month to see if the operator would act, but my account was not closed. Later, they requested my identity documents, which I provided, clearly stating that I am suffering from problem gambling. Despite this, my account was not closed.

I have now lost all my funds, and my account remains open despite providing all the requested identity verification and account confirmation documents.

Please also review the attached documents showing that my account is still active and approved, despite my repeated requests for closure.

My first email was sent on Tuesday, 3 March, my subsequent emails on 7 March, 8 March, and today, yet I have received no response.

Even after explicitly informing them of my gambling addiction, my account was not closed. I am therefore requesting the permanent closure of my account and a refund of my remaining funds.

Thank you for your assistance.

Best regards,
İbrahim Yıldırım

Disputed Casino Megapari Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

6 months ago

Dear @5_07yldrm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

6 months ago

Thank you for bringing this case to our attention. We take Responsible Gambling matters very seriously and would like to provide clarification regarding the timeline and actions taken by our team.

First of all, we would like to emphasize that account self-exclusion requests must follow certain verification procedures required by our compliance policies and licensing obligations. These procedures are designed to ensure that such requests are submitted by the legitimate account owner and to prevent unauthorized third parties from blocking or manipulating user accounts.

When the player initially contacted our support team with a request to close the account, the required verification process had not yet been completed. For this reason, our team requested additional documentation in order to confirm account ownership before proceeding with the self-exclusion request.

As stated in our Terms and Conditions under the "Self-Exclusion" section, point 4:
"Megapari offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after it has been fully verified. Be kindly advised that a photo of your ID/Passport must be attached to your application to self-restrict. If you activate this feature you will be unable to gamble at Megapari."

Because of these requirements, we are unfortunately not able to block an account until the identity of the requester has been confirmed with valid documentation. This is necessary to comply with licensing rules and to ensure that account restrictions are applied only at the request of the verified account holder.

Once the player provided the required identification documents and the account ownership was confirmed, the verification process was completed successfully.

On 08 March 2026, our team received the complete request together with the necessary documentation confirming the player’s identity. After this point, the request was forwarded to the appropriate department in order to process the self-exclusion according to our internal procedures.

The account was successfully closed on 10 March 2026.

This processing time falls within the standard internal timeframe of up to three days after receiving a fully verified self-exclusion request.

To summarize the sequence of events:
• Initially the request could not be processed because the required verification had not yet been completed.
• Our team requested identification documents in order to confirm account ownership.
• The player later provided the required documentation and the account verification was completed.
• The complete self-exclusion request was received on 08 March 2026.
• The account was closed on 10 March 2026, within the applicable processing timeframe.

We would also like to emphasize that the account has now been permanently closed in accordance with the player’s request.
Megapari remains fully committed to Responsible Gambling principles and we always aim to handle such requests carefully while ensuring that all necessary verification procedures are followed.

Kind regards,
Megapari Team

AskGamblers

• Support Team

6 months ago

Dear @5_07yldrm,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Megapari Casino Complaint Stats

Resolved 81 / 81

Avg. Amount $1,995

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 63 out of 63 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

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It's been three days that my deposit in the amount of 100 MAD is delayed.

I provided all the documents and proofs they asked for, even a screen recording from my bank.

Every time I contact their customer support, they tell me to wait 12 hours, and I keep running in the same circle.

This is not the first time I have faced this issue.

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Deposit of 4500 INR not credited in megapari

I made a deposit of Rs.4500 on 22nd September 2026 and the funds successfully left my bank account, but they didn't get deposited in my megapari account.

I have already contacted them through chat and over phone call and even sent them the screenshot of the transaction.

It's been more than 16 hours and the deposit is still pending and I haven't received proper response from megapari team. The UTR of my transaction is 120045411350.

I'm attaching the screenshot of the transaction too. Kindly have a look into it and deposit my funds into megapari account.

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My account is getting verified from two months

Dear askgamblers team,

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.

Player ID: 1737122479
Withdrawal amount: 70000 inr
Registered mail: < email removed >

I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.

I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

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I am a Bronze VIP player with over 870,000 experience points. My cashback feature has been broken for over 9 days. Instead of fixing it, the system reset my timer and added 4 extra days of waiting time (currently showing 04:09:17).

I contacted live support multiple times. Agent "Adam" acknowledged a problem but did not fix it. Agent "Sam" repeatedly sent automated "maintenance" messages and refused to escalate the issue. When I insisted on speaking to a Supervisor, Sam replied that my continued writing will not change anything.

I have screenshots of all conversations and the timer issue as proof.

I demand:

An immediate manual reset of my cashback timer.
Immediate credit of my full accumulated cashback amount (which I estimate to be approximately $500 based on my Bronze 6% cashback rate) to my account.
An apology for the delay and unprofessional support.

I kindly request your mediation to resolve this issue, as Megapari's support is refusing to help.

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I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately one month.

Casino/Betting Site: Megapari
Player ID: 1785956359
Registered Email: < email removed >
Withdrawal Amount: [AMOUNT]
Withdrawal Request Date: [DATE]

I requested a withdrawal from my Megapari account approximately one month ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. As far as I am aware, I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for approximately 30 days, my withdrawal has still not been paid and my funds remain unavailable.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I can provide evidence including:

Screenshots of my withdrawal request;
My correspondence with Megapari;
Evidence of the verification/KYC requests;
Evidence showing that I submitted the requested documents;
Screenshots showing the current status of my withdrawal.

I am willing to provide any additional non-sensitive evidence required to verify my complaint.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

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Player ID: 1785956359

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Withdrawal ID: 5265653131

Date: 09/09/2026 21:14 UTC

Amount: 275,000 XOF via Wave Fast

Phone: < phone removed >

Status on Megapari: APPROVED - balance deducted but funds never arrived on Wave

Dear AskGamblers Team,

I requested a withdrawal of 275,000 XOF via Wave Fast on 09/09/2026. On Megapari the status shows APPROVED and the balance was deducted, but I never received anything on my Wave account < phone removed >.

I checked my Wave statement from 09/09 to 15/09/2026 - no credit of 275,000 XOF. Megapari support says "payment was successful" but cannot provide a Wave transaction ID.

Evidence attached:

1. Megapari transaction screenshot showing APPROVED withdrawal 5265653131

2. Wave statement proving no incoming 275k

I request that Megapari either provide a valid Wave transaction ID or refund the 275,000 XOF to my player balance.

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I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.

My account ID is [1548714277 registered in Kenya under([email protected]]. I have been a verified player with full KYC completed. My issue concerns withdrawal.

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I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.

This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.

I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.

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Thank you for your intervention.

Account ID: [1548714277 ]

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